ComplaintsforSidney Federal Credit Union
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Sidney federal is refusing to remove simple late payments from my credit report that’s been paid off for over 1 year. They state that they don’t do that unless it’s their “fault” but I have other accounts that they have removed similar or worse statuses off without me even asking. I haven’t been late on a single payment in over 1 year and their uncooperativeness is preventing me from providing a house for my family. All I want is the late payments removed from my closed auto loan.Business response
07/07/2023
Good afternoon, This is in response to the complaint that was received regarding the request to remove a late payment from a member’s credit report. Credit reporting is predicated on a number of things including undiluted and complete reporting accuracy. We would be jeopardizing the integrity of the credit reporting system, not to mention in violation of the Fair Credit Reporting Act if we knowingly reported inaccurate data to any of the credit bureaus by removing a delinquency that was in fact reported correctly. We reached out to the individual that filed the complaint by phone to offer further explanation and review additional avenues on how we may be of assistance. We went on to explain that the only time we will take corrective action is if the item being disputed was due to an error by our lending institution. A consumer statement can be added to a credit report at the request of the consumer to each of the three major credit bureaus to offer further explanation for the credit report blemish. Unfortunately, we were not able to provide the consumer the resolution they were looking for and unable to remove the delinquency as requested. Nicole K*** Sr. Vice President of Lending ******* ************ * ******* ************ ** ***** *** ******* ** ***** **** * ****** **************Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on January 6, 2023 I went into the greene branch and paid off my credit card and emptied all of my accounts. at that time I asked the teller to close all of my accounts. I have just learned that they chose to keep my accounts open and I now have new charges on said credit card. I have tried to remedy this over phone and the woman, Sharon Hayes chose to keep my accounts open without my giving concent.Business response
01/26/2023
I'm writing you regarding ID *******. I investigated this complaint for ********. We had submitted a dispute for a charge that was made on his checking account. With a pending dispute we can't close an account until that dispute is resolved. On January 18, Our Regional Branch AVP called and spoke with ********, and he decided to cancel the dispute and closed the account.
This complaint has been resolved and all of ********'s account are now closed.
Initial Complaint
01/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This credit union has been attempting to collect on a debt that is not owed. They refused to show the debt or any of the previous payments. I would gladly pay if I owed them. They garnished my pay once for a debt and that was paid in full. Now they want to collect again. For what?Business response
02/17/2022
To whom it may concern,We have responded directly to our member (customer) regarding this complaint. Due to the nature of the complaint/response we are unable to provide any details specifically to BBB.Thank you,Sean T. F******VP Financesfcu
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.