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ComplaintsforBlack Bear Fuel Oil, Plumbing, Heating & Air Conditioning
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Complaint Details
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Initial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had a furnace cleaning done on 12/6/22. There was a strong smell of fuel. I called Black ********* the next day to let them know and they said a service manager would call me. The next day they showed up to my house and looked over everything and said it was fine. The service tech said I am paranoid. He taped up a few spots on the exhaust pipe and that was it. Called them on 12/14/22 to let them know we are still smelling fuel. They said they would have a service manager call me. On 12/15/22 after not hearing from the service manager I called Black Bear and they said that in order for them to send out a service man they would need to place an additional $750 hold on my credit card. I had already paid for the original furnace cleaning which was $270. I said this is the third time I am having to have them come to correct an issue that was not there prior to their furnace service. The individual on the phone was extremely rude and nasty. They said it would be a waste of time to send out another person, since they found no issues on the last service. I am now having to have another company service my furnace as Black ********* feel as if it would be a waste of time to service our furnace. I honestly would like my $270 back from the service that was completed as we are still smelling oil fumes in our home.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.