Complaints

This profile includes complaints for Tasca Hyundai Dealership's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tasca Hyundai Dealership

  111 S Central Ave Hartsdale, NY 10530-2317

  
• 

  Tasca Hyundai Dealership

  130 Westchester Avenue White Plains, NY 10601

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Bought a brand new 2025 Hyundai Kona SEL on 11/30/24 -Was told they couldn't tell me the APR until I agreed to buy the car - Was quoted 7% instead of 3.99% (the deal)- Quoted $250 for registration but it was $400 (honored it but then took off NY fees that we were quoted)- Was not given a second key or the cross rails that "came with it", was given the car with plastic all in it still/empty of gas/still in shipping mode (so it didn't tell me it was empty and thankfully I stopped at a gas station)- Was told I had to drive the 2 hour round trip to use their gas card to get the gas I was owed, that they didn't have the second key but they were going to mail it and that they'd mail me the cross rails on 12/2 and 12/3 of 2024 - I told them I wanted a refund for the cross rails and the gas on 12/3/24 (after being on hold and passed around to no manager for 45 min). Then I called corporate - On 12/6/24 corporate told me the manager (*******) would call me, he didn't so I called and he claimed he didn't know anything and told me he'd call me 12/7 - No one called me 12/7 so I did and he was rude, told he needs to talk to manager about writing me a check - 12/9/24 corporate says ******* said he sent me the check and I'd get it by the end of the week - 12/16/24 ******* emails me saying he just got the approval and he'd have my check by mid week and that he'll mail me the key too to get it programmed at ****************************** - 12/27/24 I call and am told ******* is out until the new year. Told they have my check so I told them to mail it (when was I going to get it if I didn't call?), told they have my key but I have to go down there to get it (told them what ******* said and they were shocked about it so he went on vacation without informing his staff). Was also told they messed up my registration and had to send the form back a couple days ago, so no ETA on when I'll get that even though it expires on 12/30/24. They said they'll pay any tickets I get, but I don't believe them

  Business Response

  Date: 01/13/2025

  Complainant has been satisfied.  

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been mostly resolved. I'm still waiting on my key to be programed but I guess that isn't their problem anymore since they had the general manager give it to Danbury Hyundai as they're closer to me.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership has had my car for 3 months and keep promising to fix the car within weeks. They are failing to fix the car in a timely manner and now they are not returning my calls

  Business Response

  Date: 08/16/2024

  We are currently waiting for parts for this vehicle. The issue for the long delay has been a few different reasons the first being the customer did not want to authorize the diagnostic which held us up. The second reason is the vehicle is out of warranty and we needed Hyundai to approve the repairs with our goodwill money, which they did at a 90%- 10% split. Hyundai is covering 90% and the customer is responsible for 10%. Our initial diagnosis was to replace the transmission and Hyundai wanted us to start with the clutch, after installing the clutch we contacted Hyundai back and they authorized the transmission with the same 90-10% split. The current delay is a parts delay, when the parts arrive which will be in the next few days we will continue the repairs and get the vehicle back to the customer. 

  Customer Answer

  Date: 08/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I was notified that this case was closed however I was promised the car would be fixed and ready to be picked up on friday and as of today Monday Aug 26th the car is still not fixed and ready for me to pick it up. So the business has not resolved this issue yet.
  
  Thanks
  ***********************

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 09/07/2024

  Hello ****,

   

  I apologize for any disconnect there has been in resolving your situation.  In communicating with our service manager, **** ********, he had stated all had been corrected.  I am going to speak with him first thing Monday morning and I will follow back up with you to get this situation resolved.

   

  Thanks,

   

  ******* 

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a service appt booked for 8/7/23. 2011 Hyundai ****** was dropped off to service **** 8/7/23 by tow truck. 8/8/23 received call from service advisor confirming car was dropped off. 8/8/23 was the last time anyone from Tasca Hyundai contacted me. 8/9/23-8/18/23 (current) I have called seeking an update on the car everyday. I am told my advisor or someone from service will call me back. No one has called. I would like the car serviced immediately and an update immediately as it has been days with no contact from the dealership.

  Business Response

  Date: 08/24/2023

  Hello *******************,

   

  I hope this email finds you well.  I apologize for any and all shortcomings with our communication with you and the status of your vehicle. My understanding is we have now communicated to what the vehicle needs to be repaired properly and that you have decided not to move forward with the work, and you have had your vehicle towed out from our facility.

   

  Thanks,

   

  ************;

  Customer Answer

  Date: 08/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Ave Hyundai has failed to fix my car after 3 months and has not provided me with updates about my car in several weeks. I need help a) getting them to respond to my calls, b) provide accurate information and documentation, and c) I don't trust that they're actually fixing my car and want in writing the work that they've done. My car engine overheated on 1/3. Bec. it's under warranty, I had it towed to Central Ave Hyundai which did not look at it for 3 weeks. Then, within 1 day, they looked at it, told me the issue was "bubbles in the coolant," refilled coolant, and gave the car back. I asked repeatedly if there was a leak and what "Bubbles in coolant" means but they would not explain and did not provide full service report. When I asked my local mechanic, he laughed and said that's ridiculous and there's no way that accounts for an engine overheating. On 2/10, my car engine overheated again. I had it towed back to the dealer, who first tried to deny responsibility. It then took them several weeks to diagnose the problem and tell me that they are performing tons of repairs - replacing the muffler and exhaust. They would not explain why. Finally, 3 weeks ago, after I called repeatedly, someone acknowledged that there had been a coolant leak, which had damaged the muffler and exhaust. I asked them to explain more details and the person didn't answer. When I asked why they didn't catch it the first time, they said something vague about "how were we supposed to know? No alarm was going off." Which is ridiculous because a) there was most definitely an alarm going off. I heard it. b) Isn't it their job to actually check the car instead of just giving it back to me without having even looked it over? It is now 3/31 and my car has been damaged since 1/3. I have not heard from the dealer in several weeks. They are not answering my calls. I don't know why my car isn't fixed yet. I don't trust these people at all to actually fix the car or give it back at this point.

  Business Response

  Date: 04/03/2023

  Hello *******************,

  I apologize for the lack of communication you have received from our dealership.  I had a meeting with *************************, the service manager, today and he stated the last remaining issue regarding the repair for your vehicle is to have the muffler replaced.  Hyundai has told us it will arrive at the dealership on 4/7.  Please feel free to reach out to ******, or myself directly so we can resolve this situation for you.  Again, I am sorry for the experience you have had thus far.

   

  Regards,

   

  *********************************

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   Yes, I would like you to reopen the case. I did see that they responded via email but I did not see any place for me to respond to let you know that they never actually called me, which is why I had filed the complaint in the first place. It's been another week and they still have not called. If you can reopen the case, that would be great.

  
  Thank you!

  
  Best,

  **** 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 04/17/2023

  Hi ***************,

   

  I apologize that no one has gotten in contact with you.  Your vehicle is completed and ready for pickup, I will have the manager call you today.

   

  ************;

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2019 ***** had engine recall #*** in June. My car has been at central avenue Hyundai since June 22, 2022 waiting for a new engine. They told me in August they received the engine and mine was first on the list to be fixed since it was there so long. Then in September i was told i was third on the list because they had a lot of cases. I have an open case with Hyundai customer care, case #********, but no one is getting back to me. I cannot afford to continue renting a car and have asked for partial reimbursement or courtesy car in the meantime. I was told theyd make an exception and reimburse me up to this point as this is a hardship. This is not what they usually do but she (*******) would make an exception. Now we are told no reimbursement until car is returned. Dealership does not return my calls or put me through to management so I cant know whats going on. Going into 6 months without a car and paying out of pocket is taking a toll. One credit card is maxed and I cant afford to continue to rent.

  Business Response

  Date: 12/01/2022

  Hello,

   

  *****************************, towed their vehicle in with no appointment on June 22nd 2022, they were advised we would need several weeks to evaluate the concerns of their vehicle. Central Ave Hyundai was able to confirm the need of an engine replacement for this vehicle. We have ordered the parts which were on back order until the week of November 28th 2022. Parts have now arrived, customer has been put into a rental vehicle through our rental fleet and will be contacted once vehicle is completed. Expected completion for the vehicle is 12-8-22. 
  
  

  Thanks,

   

  *********************************

  Customer Answer

  Date: 12/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **************************************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In summary, it has been 41 days without access to our vehicle leased 2021 Hyundai Kona SEL AWD (VIN #*****************) in 10/2020. The vehicle's engine stalled in the middle of traffic on 8/25/2022. The vehicle has had 2 recalls (#***, #***) due to hardware/software issues. I was never informed of the second recall that placed my life at risk. I have been assigned 2 case managers (1 for reimbursement and another for vehicle replacement) yet have not had any immediate resolution. Central Ave Hyundai has sold me a lemon. I am requesting immediate resolution in the form of a an entire refund on all service appointments, monthly payments, downpayment on the vehicle, insurance payments, and travel reimbursement for the time without the vehicle. Alternatively, I would selttle for a replacement of the vehicle ENTIRELY with one that does not have a recall history so that it is closer to the terms of the orginal lease agreement, reimbursement for the September and October monthly payment son the vehicle that we have not had access to, AND reimbursement for all travel expenses that my girlfriend and I have had to endure during the time without the vehicle.Please review attached documents for details.

  Business Response

  Date: 10/24/2022

  Service Advisor wrote up ************************* on 8/25/22 with the concern; Customer states check engine light is active, while going uphill vehicle rattles and turned off.  Rattle is heard when going uphill. Check and advise. Upon diagnosis of vehicle tech found codes P0300 & P0301 (Random multiple misfires & cylinder 1 misfire) indicating an issue with the #1 cylinder.  Further inspection would
  show that the #1-cylinder wall was scuffed and damaged causing low compression and knocking sound heard by customer. Tech line case was opened.Engine replacement was recommended and approved through PA#******.  A new long block engine assembly was ordered and installed. Vehicle was ready for pickup on 10/11/22 and customer was called, but did not answer for the following 3 days. Customer picked up vehicle on Friday 10/14/22. 
  
  Recalls: There have been 2 recalls on this vehicle since it was sold 10/30/2020.  The first one, TSB 22-01-042H, was performed on 11/2/2021.  This is an engine vibration inspection to check for 
  the exact condition that was the cause of failure to this engine.  When inspection was performed on 11/2/21 vehicle received a passing condition. A Pass/NO Pass condition is determined by Hyundai's software through the GDS.  
  The 2nd recall (TSB 22-01-043H) was released on 05/05/2022 to enhance the logic of the knock sensor's ability to detect engine vibration/knocking by throwing a specific code and causing the 
  check engine light to blink instead of remaining on and solid.   ******************** visit previous to engine installation was on 1/20/2022 for regular maintenance.  Recall was released 05/05/22. engine failure occurred shortly before bringing it in on 8/25/22.  We would not have been able to remind him about the recall on any previous visit to the engine failure. 
  
  I have attached the information for both recalls incase they are needed for anything. 
  If there is any other information needed, please let me know.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name ***** , a little about myself. I work construction at the hospital during the pandemic as I am now . In case there is another emergency. I work 12 hours a day minimum, 5days a week . I work nights. I scheduled my oil change for Saturday, because of the hour and days I work. Central Ave Hyundai scheduled me for Saturday 9-3-2022 for 8:30 AM . I got out of work took the train home my wife made coffee while I took a shower. Then I headed for my appointment for the oil change. I got there early 7 something AM . They were not open yet. There was one car in front of me no one in it . I was very tired so I recline my seat and closed my eyes till they are ready to open the roll up gate and start taking cars in . I was awoken by one of the employees yelling about the car in front of me . He said that car had no driver and that it wouldnt start. They left that car there and proceeded to tag my car then drove to it the service area . I proceeded to the service advisor station . He took my tag number an going through his computer. On the counter there something that looks like a menu at ********* with no happy meal on it. *************************** , Pointed to it at ****** suggested service . I declined because I had I done at Hyundai of Long Island city. Or at least that is what they said and charged me for . ****** kept on insisting that I get that done because that is what it saying on his menu. He just kept on and on . Keep in mine my car was running great no complaints. Now my car doesnt start with out a booster and shakes ecT. I was just there for an oil change . So he kept on and on ,I said okay you know what rotate my tires as well . He said okay this would take about one hour to one and half hour. Keep in mind I was tire and looked like it or he thought I was inebriated. He probably took that as weakness. After the oil change he said that I definitely need the back break done. When again I refuse he held me there for what seems like quite a while texting ect.

  Business Response

  Date: 09/22/2022

  Hello,

  *** ************************* brought in his 2015 Hyundai ******** vin #***************** with ****** miles on September 3rd 2022 at 812am. Our service advisor reviewed the suggested mile service which ***************** declined. Central Ave Hyundai performed an oil change and tire rotation on the vehicle. ************** found several maintenance items that were due but ****************** declined to have the items performed. We then returned his vehicle to him and he paid for the oil change and tire rotation he requested.Central Ave Hyundai will evaluate the current condition of ********************** vehicle at his convenience. We have attempted to reach ****************** by phone to extend this offer with no response received back yet. 

   

  Regards,

   

  *********************************