Business ProfileforAccountantsworld

I've used accountantsworld's payroll relief since 2012, like all the reviews and complaints out there pointing out, software is OK as long as you can DIY and self-support, but support service is really bad if you ever need it and it's getting worse. If you're lucky enough to even reach a support by phone, most likely you'll reach a support who is not trained to listen to customers and is not more familiar with the software than you're as a user. I'm paying $500+ per month for using the software plus support services, but I'm not getting meaningful support. I have pending support issues that need resolutions ASAP, it seems there's no way to get meaningful support by contacting payroll relief, so I'm trying BBB to hopefully reach higher ranking support or support manager to resolve the issues I have. The issues were already submitted as ticket twice and emailed but haven't received any response. I called the support phone line and reached a female support who would not listen to the issues or remote in to see the issues herself, when I insisted for her to listen, she hung up because I wasn't soft spoken enough. So as a payroll relief's customer, you have to be tough to endure the bad services, but their support is sensitive people with feelings while customers "are just $ signs without feelings". If I call the support phone line again, either no answer or the same female support, it seems I'm at the dead end with my issues hanging, otherwise I would not bother to spend time posting here publicly.