ComplaintsforDime Community Bank

• Initial Complaint

  08/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received a cashiers check from them by mail and it expired I need a new check for them to send to me with my money

  Business response

  09/11/2023

  Hello,
  The response to the complaint to the Better Business Bureau from  **************************;is:  Dime records indicate this account relationship was terminated in 2020. Our records show that the cashier's checks sent to him when his accounts were closed were both cashed by him shortly after issuance.
  
  Should you require any additional information, please feel free to contact me.
  Thank you
  Have a great day and be safe.
  *********************;
  
  ************************
  Assistant Vice President 
  *******************
  ******************************

• Initial Complaint

  01/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dime would not allow me to close out an account online that fell below a certain dollar threshold ($2,500 I believe). I had to do it over the phone, but I could not get someone on the phone to help me close it. You call the number and it says the call cannot be completed at this time. Eventually, after over $200 in monthly $15 fees, the bank closed my account and escheated the funds. I was never even notified of this. The only way I was able to speak to someone was through the online chat function. They refused to refund me the charges. I was told "this account was closed and transferred to the Unclaimed funds of ******** and we cannot return service fees for a closed account."Very disappointing.

  Business response

  01/13/2023

   

  Dime takes our customers comments very seriously, both in terms of our commitment to deliver a high level of quality customer service and fair customer treatment.   After research and contact established with *********************************, the account was re-opened, fees refunded as a courtesy, and a closeout transaction was processed ******* 11th. 
  

  Should you require any additional information, please feel free to contact me.  
  
  Have a great weekend and be safe.
  *********************;
  
  ************************
  Complaint Resolution Coordinator
  Assistant Vice President 
  ******************* ****************************** ********** ** ***** ********

• Initial Complaint

  11/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The bank doesn't notify you when there's an overdraft. and I complaining that they don't notify you because for several months I couldn't log into the dime app on my phone. I had to go on the ** which had problems as well and took me a long time to eventually to log in too. Was wondering why my balance wasn't adding up and was s******* up the amounts for the bills I had to pay. I finally complained and I was told that I had the overdraft protection in place and that wasn't my problem. the problem was how come I was given NO NOTIFICATION so I could've known what was going on with my account. After that complaint I had another overdraft happen and this time the branch manager who I complain to and about not only rejected the payment AGAIN without NOTIFICATION but, I was charged a fee as well. this is why I LEFT DIME BANK THE FIRST TIME. the manager is being spiteful and unprofessional now cause of my complaints that they don't notify you when you are charged an overdraft fee.

  Business response

  11/21/2022

  Hello,
  
  The complaint to the Better Business Bureau from ******** ******** was referred to ***********************, Senior Vice President Regional Manager.  ******************** response to ************************ complaint is attached.
  
  Should you require any additional information, please feel free to contact me.
  
  Thank you
  Have a great day and be safe.
  *********************;
  
  
  ************************
  Complaint Resolution Coordinator
  Assistant Vice President 
  *******************
  ******************************
  
  
  Dime Community Bank
  *** ******************************************************************

  Business response

  11/22/2022

  Hello ***************************,

  The complaint to the Better Business Bureau from ********************************* was referred to ***********************, Senior Vice President ******** Manager. ******************** response to ************************ complaint is attached.
  Should you require any additional information, please feel free to contact me.

  
  Thank you
  Have a great day and be safe.
  *********************

  
  ************************
  Complaint Resolution Coordinator
  Assistant Vice President
  *******************
  ******************************

  
  Dime Community Bank
  *** ************************* ********** ** *****

• Initial Complaint

  02/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  1/31/2022 An external transfer of $71 from Dime to Chase.Created a bank account here a couple of months ago and have had nothing but trouble since even opening the account. The lady who helped create the account messed up two times so we had to start the entire process of opening a bank account all over again, for a third time. It took over an hour but we finally were able to get out of there. **** forward to a month later I noticed my account had a fee. I called and they said I didn't have enough $ in the account which is why I received a fee. I explained how their employee set up the WRONG account (three tries later) and that I want to have the green checking (FREE) account. They refunded me the $15 fee and all was good - so I thought. My wife and I weren't using the account (we use a bigger, national bank) so I decided to transfer most of the funds out. Without knowing it as I don't monitor this account, I have been charged a $12 fee on three separate occasions, at the end of Nov, Dec, and Jan. **** forward to January 31st and I decide to pull the remaining small amount of $71 and emailed them saying I would like to cancel this account. Nothing happens, and it's the 3rd of Feb now. So I call this branch and spoke to a friendly, competent employee who now told me my account is negative, and after speaking with the manager, the bank cannot refund me for any of the fees or overdraft fee because the account was at a $59 balance when I tried to do that. Well, it wasn't, I saw $71 which is why I specifically chose to transfer that odd number out. At this point I don't care anymore I just want to be done with that bank so I told them to keep the fees and please close the account...but, you guessed it, I can't because my bank keeps trying to pull the $71. And apparently, I'm going to get more $35 fees once that happens, and there's nothing Dime can do.

  Business response

  02/22/2022

  Re: Better Business Bureau ID ******** 
  
  
  
  Thank you in advance.
  Have a great day and be safe.
  *********************

  ********* ********** *********** ********* **** *********  ******************* ******************************
  ********** ** *****
  

  Customer response

  02/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩