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ComplaintsforJ&D Brush Company Inc
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Complaint Details
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Initial Complaint
12/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The business had a campaign to "sign up to celebrate the launch of the official Wet Brush site this fall, Wet Brush is giving away a free Go Green **** Detangler brush". I signed up during the campaign and filled out the form 10/25/2022. Got an email this morning 12/12/2022 saying they are running out of these brushes. However, during the campaign, it didn't really say limited supplies or how many of the free brushes are available. Additionally, the exact same brush for giveaway is still selling on their website. This is such a scammy marketing trick. I did sign up and provided all my personal information to get the free brush but it seem like the company was not committed to truly give the free brush.Customer response
01/06/2023
Better Business Bureau:
At this time, I have not been contacted by J&D Brush Company Inc regarding complaint ID ********. I'v contacted their customer service via email, no response. I've also reached out to their social media and they blocked my comments and other customers' comments in a similar situation.
Sincerely,
****** ***
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.