ComplaintsforThe Levinbook Law Firm, P.C.
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a collection letter for "***********************". I faxed Levinbook 2x and left 2 voice mails - with no reply to either. The letter I faxed has my Ph# as well as my fax #. The collection letter does not indicate, which ***********************, services rendered, if I was contacted prior - when and how - as well as this is the first letter we have every received from the *********** facility that we owed Money. Its unfair that I have no details, but yet received a collection letter; did the urgent care facility bill our insurance? I'm requesting copies of the letters we were sent, (bills) so I can check with our insurance from last year - The collection letter is to *********************** *************************************************** - again, no DOB (there are more then 1 ******************* at this address) and NO prior notification nor explanation on charges.Business response
08/18/2023
To Whom It May ****************** client, AFC ************ provided medical services to a patient named ************************ While we did receive several voicemails and faxes from *******************, we cannot legally contact ************************ as she is not the debtor. The reason why this is the case is because it would violate federal law (HIPAA) to share medical information with any party other than the patient without consent from the patient.
Notwithstanding the foregoing, since receipt of the correspondences from *******************, the account was marked as disputed and no further letters were sent to *************** Additionally, we requested further information from our client to validate the claim. In light of the complaint filed by ***************, our client instructed my office to close the account on 8/14/23 and ******************* no longer owes a balance. My office mailed a statement to ************** to reflect a zero balance on 8/15/23. Please feel free to contact me with any questions or concerns at ********************************** or **************.
Sincerely,
**** ********** ****
Managing Partner
The Levinbook Law Firm, P.C.
Customer response
08/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you
Sincerely,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.