ComplaintsforFragranceX.com, Inc.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  An order was placed through my PayPal account, not by me, and I went in and flagged the charge and canceled the order with FragranceX. The case with PayPal closed out and the case with my bank closed out and now FragranceX is responsible for refunding me for an order that was canceled and never shipped. I have proof it was never shipped, correspondents where ***** at FragranceX is telling me I will be refunded once the PayPal case is closed and now that all the things have aligned for my refund to be processed for an order I never got, they will not reply.

  Business response

  06/25/2024

  Dear *****,

  Thank you for reaching out and expressing your concerns. We sincerely apologize for any inconvenience you may have experienced.

  We have noted that there appears to be a duplicate BBB submission from your end regarding this matter. As previously communicated, this case is currently being handled by PayPal due to the chargeback you initiated. We are awaiting PayPal's final confirmation and closure of the case.

  Once PayPal confirms that the chargeback amount has been credited back to us, we will promptly process your refund.

  We will continue to keep you updated via email as we have been doing. Your patience and understanding are greatly appreciated as we work to resolve this issue.

  Thank you for your attention to this matter.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  March 12th, 2024, I was notified of a charge on my *********** card through PayPal. I flagged the charge and was able to go into the merchant and cancel the order before anything was shipped out. This order was not placed by me. PayPal and my bank have both closed out all investigations and the merchant is refusing to refund me the money. This order was never shipped and canceled with the merchant. It needs to be refunded now.

  Business response

  06/12/2024

  Dear *****,
  

  Thank you for taking the time to share your thoughts and please accept our apologies for the situation described.

  For the order in question, we have observed that you have initiated a chargeback dispute directly with your financial institution before contacting us or PayPal. As a result, we were not given the opportunity to process your refund ourselves.

  PayPal has confirmed that the chargeback/dispute is still "Under Review" status. It is essential for your bank to notify PayPal about the resolution of the chargeback/dispute, along with their final decision. Once PayPal receives this information, they will proceed to update the status of the chargeback dispute on their portal.
  Please be aware that the resolution process can take up to ***************************************************************************************************************** unauthorized charges.
   
  During this review period, the funds for your transaction are being held. Consequently, we are unable to process a refund until a final resolution is provided to us, via PayPal.
   
  Should you have any further questions about the chargeback process initiated, we would advise to please directly contact PayPal or your financial institution.

  We appreciate your patience and understanding in this matter. 

  Customer response

  06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  04/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hello,I ordered 2 Lagerfeld ************* for Men of 150mls each on 10th April. I have not received these items as yet. I paid Malaysian Ringgit MYR ****** for the product and this amount has been charged to my Credit Card in full. The order number being: #******** placed on Apr 10 2024 and Tracking number: ***** ******************

  Business response

  04/29/2024

  Hello,
  
  Thank you for your recent order with **************!

  Kindly note that for tracking questions, you should reach out to our Support team directly. Other option is to track the package using the link we sent on the shipping confirmation or you can also track it directly in your ************** account.

  Your order has been shipped from our warehouse on April 11th and is currently in transit with ***** under tracking ID ****************** (*********************************************).
  The good news is that the package is currently in ********, and should be delivered soon!
  
  Please don't hesitate to reach out back to us if you have any further questions or concerns.

  
  

• Initial Complaint

  04/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered two perfumes from them and didnt receive either products. I contacted them to resolve the problem and they said they didnt receive payment. I have proof that they did receive payment. I was told that they wouldnt return my money or send me the products

  Business response

  04/15/2024

  Hello *****,

  Thank you for reaching out to us and apologies for the confusion created.

  Kindly note that your order ******** for ****************************** and Burberry was not charged due to the reason "The card has reached the credit limit". Since we were unable to charge you, we went ahead and reversed the authorization with your bank.

  Depending on your financial institution, it may take them anytime between 1-10 business days to return the funds to your bank account. 

  In case you have additional questions, please do not hesitate to contact us.

   

  Customer response

  04/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  01/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ordered 11 Jan 24- order # ******** Price ****** Delivery to ** postcode TA67PT Paid in full shipped 12 Jan 24 Goods arrived via DPD 20 Jan 24 Wrapped for sons 18th birthday Son opened package - on 22 Jan the smell was intense as the perfume bottle had broken and leaked inside. There was no bubble wrap or protection around the box. No fragile stickers on outer carton. The perfume bottle is covered with a velvet material and had soaked up the liquid as had the internal box. There was plastic wrap around the bow and this had stopped the liquid leaking on to the outer carton . I immediately contacted FragranceX with pictures and explained issue - they have declined the complaint and refuse to refund or replace . This fault lies with them as the packaging was not good enough to get a perfume from ** to ** and I would like your help to resolve . I have rung them twice and spoken to Vasil in customer services - I have also emailed 7 times and keep getting the same standard response . They have lots of pictures that clearly show the broken bottle and the issue - and they will not listen to the customer - I am very disappointed with this and my sons 18th birthday has been ruined as this was his main present - a perfume he could not afford himself and a treat for the occasion. I would appreciate your help in resolving this matter I have lots of pictures and am struggling to add to this complaint along with proof of purchase and email chain with Fragrance X - I can email them over if you contact me on my email address . I would like a refund or a replacement as long as it is packaged correctly ! But refund is probably safer . I have never seen such poor customer service from a company - and believe that this must happen a lot . Yours faithfully *****

  Business response

  01/25/2024

  Hello,
  
  We appreciate your reaching out to us regarding the concerns. We take customer feedback seriously, and we have thoroughly reviewed the email communication and images provided.
  
  Upon careful examination, we understand your frustration with the damaged fragrance bottle. However, after closely inspecting the images, we did not observe any significant damage on the shipping box or the fragrance box that would indicate the damage occurred during transit.
  
  In cases of breakage during shipping, it is common for the fragrance box and/or the shipping box to exhibit signs of wet stains, indicating that the liquid had leaked during transit. Unfortunately, we did not observe such indications in the provided images.
  
  To assist you further and better understand the situation, we kindly request that you forward additional photos to ********************************* These additional images will help us in thoroughly investigating the matter and providing a resolution that aligns with our commitment to customer satisfaction.
  
  We appreciate your understanding in this matter and are dedicated to resolving the issue promptly. 
  
  Thank you for your cooperation, and we look forward to resolving this matter to your satisfaction.
  
  

  Customer response

  01/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  The goods arrived to my house broken. 180 of perfume leaked out of the broken bottle and  in to the internal packaging. The bottle is covered in a velvet material and this soaked up the liquid - you can clearly see friction marks where the wet bottle has rubbed in transit wearing the material off. The inner box is also soaked- again material that has soaked up the perfume. I agree the outer box is not damaged so the other scenario is that the goods were shipped broken by the company. This would be possible as all the liquid is inside the perfume box - the smell is intense and maybe in the warehouse the staff would not have noticed this. The internal packaging has soaked up the liquid but you can also see the damp marks on the plastic wrap that was around the perfume box. You can also see that the silver trip has rubbed off of the box - this is because it is wet - when we opened the box it came off on our hands. I have more pictures I can send.  There should be bubble wrap and fragile stickers on the box to warn a courier that the contents are glass. This is 100% the fault of fragranceX in either scenario - shipped broken or broke in transit. The goods arrived to ****** broken - why would I make that up - how could I have broken the bottle and poured over the internal bottle and packaging ? This is clearly an error on their part and I would like a refund . Whether they claim against the courier or pay themselves. The customer service member ***** has just sent me stock answer after stock answer. I have rung twice to talk to his supervisor and got no further - I doubt that there is a supervisor as no one else has responded *********. I have never seen such poor service on a blatant error on the part of a shipping company and would like it resolved once and for all with a refund . If BBB doesnt manage this I would like advice as to how I take it further and what the next steps would be to escalate. Yours faithfully  ***** 
  
  
  
  
  
  
  
  
  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  02/06/2024

  Hello,
  
  I'm pleased to inform you that we have successfully processed a refund for the damaged item today, February 6th, ****, back to your original form of payment. Please be advised that it may take some time for the refund to reflect in your account, depending on the processing timeframes of your financial institution. We kindly ask for your patience and understanding during this period.
  
  We deeply regret the condition in which the product arrived, and we sincerely apologize for any inconvenience this may have caused you. 
  
  If you have any further questions or concerns, please don't hesitate to reach out to us directly. 
  
  We look forward to serving you better in the future.
  
  

  Customer response

  02/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  i will keep an eye out for the money to be returned - should this not appear in my account I will be back in touch in 30 days 

  thank you BBB for your help with this matter 
  
  Sincerely,
  
  *************************
  
  
  
   
  

  
  

• Initial Complaint

  11/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered cologne.They sent my order to the wrong address.The address I provided and that is on the order confirmation is correct. The address it was sent to was incorrect and was sent back to sender.Sender will not issue me a refund for their mistake. No replacement for the items sent either.I need my money back or the product I ordered.

  Customer response

  11/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  09/08/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an order on the 25th of august and package has been sitting in limbo 20 minutes away from me and hasn't moved or anything since the 31st on a package from ** to ****. I have contacted customer service asking for help with this matter and I either get no response or just an automated response. Somehow the tracking number I have is not technically a **** tracking number also because they have not taken any possession of the package so I can't even file a claim with **** or a tracker for the package because they still have not received it. Shows it is still with *****************.

  Business response

  09/11/2023

  Dear ****,
   
  We apologize for the delay in delivering your package.
   
  We have contacted you through email to inform you that we have initiated a request with the carrier to locate your package.
   
  If there is no progress with your package within the next 48 hours, we will provide you with a refund back to your **** ending in *****
   
  Please accept our sincere apologies for any inconvenience caused.

• Initial Complaint

  08/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order number - ********. I ordered 3 perfumes from this company valued at over $400 and fully expected them to be safely delivered to me. The tracking was never updated and when I called to inquire it says they were delivered: I was offered a photo of my home as proof of delivery: I paid extra for premium delivery expecting my items to be safely delivered to me. Now I am being told that they were dropped on a porch and have most likely been stolen or perhaps never even actually left by the carrier. I am seeking compensation for my loss.

  Business response

  08/16/2023

  Dear *******,
   
  We appreciate the opportunity to address your concerns regarding your order. First and foremost, we apologize for any inconvenience you have experienced, and we understand the importance of ensuring a smooth and satisfactory shopping experience for all our customers.
   
  As per our records, this order was shipped on July 13 and marked as delivered to your address on July 21, 2023.
   
  Upon receiving your report of non-receipt, we promptly initiated an investigation with the carrier involved. Subsequently, we obtained a valid Proof of Delivery, which indicated that the package was delivered to the address specified at checkout. This evidence was supported by both photographic documentation and the geo-location data of the driver at the time of delivery, which resulted in the denial of the claim we placed on your behalf.
   
  It is important to note that throughout the entire process, tracking details for your order were made available to you via email and in your online account. This feature was designed to allow customers to monitor the progress of their deliveries and make any necessary arrangements to ensure successful receipt.
   
  After a thorough investigation, we regret to inform you that we are unable to provide further assistance in this matter, given the conclusive results obtained. We sincerely regret any frustration this situation has caused.
   
  If you believe there may have been any misunderstanding or if you have additional information to share, we encourage you to reach out to us directly. Our dedicated customer support team is available to assist you further.
   
  Once again, we apologize for any inconvenience and appreciate your understanding in this matter. 

  Customer response

  08/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I believe that FragranceX did not do their due diligence in making sure an item of that value was well protected: leaving my package outside where it could easily have been stolen and then making me bear the responsibility for that carelessness is not very good business practice. The least that could have been done is to request a valid signature upon delivery, I would have happily paid for that if it was offered. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  08/25/2023

  Dear *******,
   
  It is important to note that throughout the entire shipping process, tracking details for your order were made available to you via email and in your online account. This feature was designed to allow customers to monitor the progress of their deliveries and make any necessary arrangements to ensure successful receipt.

  As carrier has denied the claim providing not only image but also GPS coordinates of the delivery, we are unable to offer you a refund at this time, as package was confirmed as delivered to your residence.

  We apologize for any inconvenience and appreciate your understanding in this matter. 

  Customer response

  08/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  FragranceX did not take the necessary measures to ensure I received the items in this order. There was no option for signature delivery shipping and no way to intercept the package. The entire interaction has been less that satisfactory and I do not recommend doing business with a company that doesn’t seem to value their customers or take package delivery seriously. You’re on your own and held responsible for things out of your control that company should take care of. Very disappointing experience all together 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ******* *****  
  
  
  
   
  

• Initial Complaint

  07/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered 4 perfumes on 6/30/23 and the post office lost my package. I have asked through email and the phone for a refund or reshipment and customer service is refusing to refund or reship. They keep saying they are waiting on the post office, the post office already said they don't know where there package is. Tracking is saying it was in my home post office since July 2nd but when I called to verify, the branch manager said they never even received it. I'm tired of playing these games and request a refund immediately!

  Customer response

  07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  06/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I Virginia placed a order with fragrance X on April 6 20 23 for three bottles of perfume in the amount of $126.04. I received a email stating that my package was shipped so I had been looking for it. Once I didn't receive my package I took the necessary steps to see what happened to it I called the post office and I also called fragrance X. The ***** number for the ************* *********** customer service the gentleman there filed a complaint for me. After that I received a phone call from my local office which that didn't do any good because she told me to call fragrance X. Both companies gave me the runaround it was like a vicious cycle they were sending me through neither company would budge. So I called The Inspector General hotline and made a complaint and all they could do was tell me they were sorry and they directed me back to the ************* ************** customer service. So once again my local post office called me and they finally said that they were not going to pay for anything and to make a complaint with fragrant X because they have insurance. So once again I call fragrance X and I let them know that I made a complaint with the post office also the Inspector General fragrancex also wanted me to fill out a affidavit I also did that I did everything they asked me to do. But as of today they still haven't budged neither company. But the proof is in the pudding the tracking number says my package was delivered on April 8th which is a Saturday 2023 at 1:27 to the front desk or the mail room. We have a concierge that works Monday through Friday not on the weekend. I live in a 10 floor apartment building my package was left unattended not only did the residents have access to my package but also the people that's coming and going somebody do the math what don't fragrance X get about this situation other than they just don't want to refund me ***** they are. I also have proof of everything I've done to rectify the situation and I have the ring doorbell.

  Business response

  06/23/2023

  Hello,
  
  Thank you for bringing your concerns to our attention regarding your order. 
  
  After conducting a thorough investigation, we found that our records indicate your order was successfully delivered on April 8th, 2023, via **** with the tracking number #**********************. We always encourage our customers to monitor their tracking details once received to ensure they are aware of the progress and expected delivery date and time. This helps prevent any potential issues such as misplacement or theft of the shipment.
  
  Upon receiving your initial request to claim non-receipt on April 11th, 2023, we promptly initiated a **** claim investigation to gather more information about the shipment. However, we regret to inform you that the **** claim investigation was denied on May 2nd, 2023. The *********** provided us with GPS coordinates and a letter confirming that the order was successfully delivered as agreed.
  
  As per our policy, once a delivery has been completed, we cannot be held responsible for any stolen shipments. We strongly recommend that you check with members of your household or any neighbors who may have received the order on your behalf.
  
  On May 15th, 2023, we also emailed you a copy of the **** denial letter, which contains the above mentioned information. If you have any further questions or require additional assistance, please do not hesitate to reach out to us directly. We are here to help resolve this matter to the best of our abilities.
  
  Thank you for your understanding.
  

  Customer response

  06/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I don't understand these big businesses the customers should be valued but we're not. We give you our money and expect our product everything is all smiles when we give you people our money but when something goes wrong we're the ones have to suffer. Here it is I live in a apartment building which you people at fragrancex is well aware of. I will reiterate what I said in the beginning this apartment building have 10 floors the tracking number says it was delivered to the front desk or the mail room it did not say it was delivered to my apartment door. Everybody who lives here and everybody who comes and goes had access to my package. Of course you people at fragrancex sent me a email saying my package was shipped I never disputed that. You did not say what time nor what Pacific date nor did the tracking number say what time so how could I have known to be downstairs in the lobby when it was delivered. Not to mention it was delivered on a Saturday. It is unthinkable for you people to think that a person would be able to sit in the lobby all day waiting for a delivery. Think of it this way if you people could give us the customer the exact date and the exact time of our delivery then there would be no excuse for us not getting our package because we would be right there at that date and time waiting for our delivery Bible verse ******* 24:43 but understand this if the owner of the house had known at what time of night the thief was coming he would have kept watch and would not have let his house be broken into. But you can't. So why is it so hard for you people to think that if you deliver a person's package to a 10-story apartment building unattended and what I mean by unattended is my package was delivered to the front desk on a Saturday when the concierge does not work and our mailman is well aware of that in a world where people aren't so honest. Wouldn't you think that there was a chance somebody could have picked it up. I could spend all day going to each floor of my apartment building knocking on each person's door asking them did you get my package? let's be honest what do you think they're going to say? The answer is no. Not to mention I told you people there was a box sitting at the front desk with my name and address on it the box was torn open and the content was taken out. If I didn't tell you people at fragrancex it's in the report I filed with oig if you would like to see that report I can get it to you. So yes there was a delivery I never said there wasn't a delivery I've been honest all through this process I did everything that you people asked of me. You people say make a report with the post office I did that I called the ***** number for the *********** customer service and inform them of what was going on they open a case for me the case number is 499-15435 this was done on a Monday April 10th 2023 the gentleman who took the complaint and open the case goes by the name ****** that's how my local post office got wind of it. Not only did I do that I also filed a complaint with oig I can send you that report as well. You people say fill out this affidavit I did that for God's sake you people didn't even have the decency to email me and say that the investigation with the post office was over and that you rude in their favor I had to call you people. And after I called you finally sent me a email stating that the package was delivered we rude in their favor how professional is that? Enough is enough. All that I've done I still have no resolve. Please tell me fragrance X why you people have me to do all these things when you people didn't even entertain the thought of giving me a full refund. The people at the post office say make a complaint with fragrance X they have insurance is that true? Do you have insurance?  And if what the post office say is true seeing that you people at fragrancex believe in what the post office say why haven't you people at fragrancex given me a full refund. When you people send out the order you only can assume and Hope that the tracking number is giving out accurate and on point information to the customer but you people at ********************** have to know it's not written in stone. There's always a possible chance that something could go wrong especially at the local post office. Please I've been very patient with fragrance X just do the right thing and give me my full refund. Because please understand fragrance X I'm not just going away I refuse to be bullied by you or any other business.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  06/26/2023

  Hello,
  
  As previously communicated, our records indicate that your order was successfully delivered. However, we understand that you have raised an investigation with the post office in an effort to resolve this matter. Unfortunately, the post office has provided evidence, including *** data from the delivery driver, confirming that the shipment was indeed delivered to the specified address. We have no control over the post office's delivery process or where they choose to leave the package upon delivery.
  
  To ensure transparency, we had shared the tracking information with you when the order was shipped, which includes the exact delivery date and time. We strive to provide our customers with as much information as possible regarding their shipments to facilitate a smooth delivery experience.
  
  Regarding the insurance on our shipments, we work with ***** which offers coverage for packages that are lost or do not match the *** coordinates with the receiver's address. However, in your case, neither of these scenarios applied, and as a result, the claim was denied.
  
  We understand your frustration, and we sympathize with the inconvenience this situation has caused you. Moving forward, we kindly request that you directly contact the post office to file an appeal and further pursue the matter. They will be able to provide you with more specific information and guidance based on their investigation.
  
  Throughout this process, we made efforts to keep you informed via email. We sent updates on May 2nd, 2023, and May 15th, 2023, to provide you with the most up-to-date information regarding the investigation.
  
  We appreciate your understanding in this matter and remain committed to assisting you to the best of our abilities. If you have any further questions or require additional support, please don't hesitate to reach out to us.
  

  Customer response

  06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  ********* ********************* **** ** *** ********* * ***** **** **** **** *** **** ** **** ********* * ***** ** ** *** ********** ********* ******* ********* ***** *** *************************** ***** **** *** *** ***** ***** ** ******** **** ******* ********* *** ************************** ********* **** **** ****** ****** ********** ********* ******* ********* ***** *** *************************** ***** **** *** *** ***** **** ** ******** **** ******* ********* *** ************************** ********** ********* ******* ********* ***** *** ********************* ***** **** *** *** ***** **** ** ******** ******* ********* *** *************************** ***** ******* ******* ** **** ********** *** **** ************** ******** *** *********************** ** *** ****** ****** ** ****** **** ******** ** **** ********* **** ******* ** **** ***** ******** ******* ****** *** ****** ******** ** ****  ****** ****** *** ******* ********* ** *** ****** ***** ****** ** **** ** ******* *********** ** ******* *** **** **** ******* *** **** **********  *** ******* ************ ****** ********  **** ******** *** *********************** ********************************************************** ************** ** ***** ******** ************** ***** *** *** ********** *** ************** ****** ** ********* ******* ********  **********  *** *** ******* **** ********* ** ******** ***** *** **** ***** ********** *** ****** * ** ***** **** ******** ** *** **** ** ****** *********** ** ** *** **** ***************** ** *** *** ******* ** ** ************* *** **** ***** **************************** ****** ******** *************** ***** * *** ***** **********  ****** ** *** ***** ***** ******* ***** ******* ********** ********* ***** ******* ********** ****** ******** ************************* **** *** *** ********** ******* ********** *** ********* *** ******* **********************  *** **** ******** **** *** *** ****** 

  
  I Virginia purchased some perfume from **************. I received a message from fragrant X stating that my product had been shipped so I was looking for it. I then received a email from **** on Friday April 7th 2023 stating that my package was damaged in transit and they left a link for me to give them the information they were requesting. I called the ***** number for the ************* *********** and explain the issue to a gentleman that goes by the name ******. ****** open a case for me and the case number is ***** **** this was done on Monday April 10th 2023. Later on that day which is Monday April 10th 2023 I received a call from the manager who said her name was ******** at the ********** post office. She explained to me that the postman delivered my package on April 8th 2023 and he has a key to the room where the concierge takes our packages and put them away safely where no one can get to them under lock and key and that is where he left my package. I told her that was not true because when you call the ***** number and put in the tracking number it tells you that the package was delivered April 8th 2023 at 1:27 p.m. to the front desk or mail room and I do not believe that the manager or the concierge would have given the mailman a key that's outrageous. I checked the mail room there was no package I then checked at the front desk there was a box there with my name address and apartment number that was torn open and the products was taken out so no perfume for me and the box was small enough to go in my mailbox. Our concierge does not work on the weekend he only works Monday through Friday So if the mailman had a key to the room where the concierge takes our packages he failed to use the key and he left my package at the front desk unattended. She also informed me to go to the website and fill out some kind of Complaint Form and she informed me that the post office wouldn't pay for my missing items and to make a police report as well as contact fragrant X to let them know that I didn't get the package. I strongly feel the responsibility lies with the post office because of his negligence I do not have my product I've been inconvenience and I don't feel that it's fair for fragrant X to be held liable for his negligence.
  Where did the misconduct/wrongdoing occur? 
  *************** ********** ********
  How was the misconduct/wrongdoing committed? 
  The mail carrier left my package unattended. And there was a untrueful explanation for the wrongdoin
  Do you have first-hand knowledge of the misconduct/wrongdoing? 
  Yes I spoke to a person at ********** post office and I use the tracking number a conflict in ******
  Where can we obtain additional information concerning the misconduct/wrongdoing? 
  Myself and tracking number which is **** **** **** **** **** 21 and concierg. 
  Who else might be aware of the misconduct/wrongdoing? 
  God the ********** post office and most of all the mail carrier.
  

  
  

  
  
  
  
  
   
  

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