ComplaintsforKatz's Taxes

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This place is a SCAM ran by bullies! I applied for a grievance, didnt hear anything from them for an entire year. No email, no phone call, no mail, NOTHING. A year later they mailed a letter after no contact saying that we filed duplicate documents. Shouldnt I have been contacted BEFORE A YEAR if you seen the duplication in your system? How do you expect to have a good business rapport with people if you cant do a simple thing such as a phone call or an email. DO NOT USE THIS COMPANY THEY WILL SCAM YOU. Then tell you to pay $280.00 for their scamming. Never ever again, definitely would NOT RECOMMEND.

  Business response

  05/09/2023

  We are unable to identify the person who filed this complaint because they did not provide their name in their complaint. However, based on the information they gave, I can explain the situation from our perspective.

  
  The individual signed a contract with my firm to file a property tax grievance for their property. We followed the procedure as outlined in the contract and in the letters, we sent to them.
  As soon as we received their application, we sent a letter with the expected timeline of the process. When we received the decision from the ***** of *********** we let them know that the grievance was denied and that we were filing an appeal with the court. After the appeal was filed, we sent them another letter to confirm that. That letter stated that the appeal can take a year or longer to be resolved.

  
  We have no control over the court's schedule. We paid the $30 court filing fee for the appeal on their behalf because they did not pay the invoice, we sent them for the appeal.The contract that they signed clearly states that this fee is their responsibility and is due when we file the appeal. We also did not know that they hired another company to file a grievance for the same tax year, which is a duplicate filing and is not allowed by the court. We are not notified by the court when the appeal is submitted that there is a duplicate filing. We found out at the time of the hearing that there was a duplicate filing. This means that we were forced by the court to withdraw their case and because of that we lost the chance to get them a reduction. Our contract clearly states, In the case of a duplicate filing, I agree to pay Katz's Taxes ***************************** a fee of $250.00 for their services rendered.
  

  We did all the work that they hired ** to do, and we never asked for any payment other than the court filing fee. The only way we make money is if we get the client a reduction, which they prevented ** from doing by hiring another company. The invoice for $250 plus the $30 court filing fee is to compensate ** for our services rendered and our expenses incurred.
  
  We hope this clarifies the situation I have attached a copy of a blank contract that our clients sign when they hire my firm .

   

  Thank you,

  *****************

  CEO

  Katz's Taxes ************************ Inc

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩