ComplaintsforSeaBreeze Marine Air, LLC
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Complaint Details
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Initial Complaint
03/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company came to my vessel and claim to do all the work needed to make it work properly. Everything was paid in full upon completion. They claim there was another electronic item that needed to be replaced. They will not return any telephone calls ever since.. The work performed was on July 30, 2021. Ive had other companies come and they said the work that was done was not completed and the electronic piece they claim needs to be replaced works properly.I have attempted many times to contact them to remedy the problems and they will not return the calls. I have invoices showing how much Ive spent on the incomplete work and I have proposals from other companies to repair it properly.Business response
04/26/2022
********* ******** ** ********* ****** *** ********************************** *** ********* **** ** * * *** *************************Good morning,
******************* was on board, present, and satisfied at the time for all services he paid. These included the necessary maintenance steps to better troubleshoot an intermittent issue. After all variables ( water flow and refrigerant charge, and clean filters were addressed the issue still occurred on and off. I did not charge *** for the diagnostic time looking into his HP fault or a control board I recommended be replaced, since I did not have a board to install, nor was I able to rectify the issue in that zone.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.