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ComplaintsforA & M Discount Furniture
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Before I ordered the dining room set, I was told it was in stock and to let them know when I want it delivered. I put the deposit down on 4/7/24. I went back to the store on 5/10/24 to pay the rest so the dining room set could be delivered. I was told it'll be delivered in a week. They delivered the wrong color a week later. I asked that they pick up the wrong set and deliver the color I paid for. It took a lot of calls and back and forth for them to deliver used, damaged chair. Went to the store to ask them to pick their used furniture (since I paid for a brand new dining room set), they told me not 1 of the 3 people who can refund me my money is available.Customer response
06/23/2024
Better Business Bureau:
At this time, I have not been contacted by A & M Discount Furniture regarding complaint ID ********.
Sincerely,
**********************************************Initial Complaint
08/17/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed order on May 6th 2021. Furniture was supposed to arrive in July, I called them, they informed me the order was canceled and would issue a refund in 5 to 10 business days. It has been one month and every time I call they state it was refunded. I checked with my bank, called back and they hung up on me. It’s a 700 dollar order and I cannot reach any supervisors or corporate.Customer response
09/29/2021
At this time, I have been contacted directly by A & M Discount Furniture regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
They have no reached out to me or refunded
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** ********
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.