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ComplaintsforDays Inn Thruway
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Complaint Details
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Initial Complaint
06/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I BOOKED A HOTEL IN JULY OF 2022, FROM MAY 14TH THROUGH 22ND OF 2023. WHEN I GOT THERE THE HOTEL LOOKED LIKE IT HAD BEEN ABANDONED. WHEN I WENT IN I ASKED THE DESK CLERK IF THE HOTEL WAS EVEN OPEN. HE SAID YES AND PROCEEDED TO GIVE ME KEYS TO THE ROOM. I WENT TO CHECK OUT THE ROOM AND THERE WAS NOT EVEN A LOCK OR CARD READER ON THE OUTER DOOR!!!! HOW AM I SUPPOSED TO FEEL SAFE? ANYONE COULD GET IN THE BUILDING? THE ROOM SMELLED OF MOLD AND MILDEW. THIS PLACE WAS A PIT!!!! AND NOW THE OWNER OR MANAGER WON'T EVER ANSWER THE PHONE FOR ********* SO ********* WILL NOT GIVE ME A REFUND. TERRIBLE BUSINESS!!!! * * * ***********, INC. IN NEW YORK IS THE OWNER OF THE PROPERTY AND I DON'T EVEN THINK THEY HAVE A BUSINESS LICENSE? LOOK AT THE PICTURES ON THEIR WEBSITE THEN LOOK AT ****** EARTH. IT DOESN'T EVEN LOOK LIKE THE SAME PROPERTY!!!!
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.