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ComplaintsforTitanium Fitness
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Complaint Details
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Initial Complaint
10/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter was on a twice a week personal training plan with the owner *****. It was $40/hour. ***** put us on an automatic credit card charge. My daughter was unable to go to 7 sessions between March and April 2021 because of high school related commitments. We were entitled to make up classes. At that time i told ***** to stop auto pay until my daughter used her make up sessions. In September we scheduled make **** ***** texted me that she would not do hour sessions anymore because her business was losing money even though thats what we paid for. She canceled her first make up. The following day she texted me that her attorney told her to return our money and not to train my daughter anymore. She was contacted by us many times but has not returned our $280 (7 sessions X $40/session). She wont give the make *** and makes excuses why the money hasnt been returned. We want the money back since she refuses training sessions we are owed.Customer response
11/23/2021
Better Business Bureau:
At this time, I have not been contacted by Titanium Fitness regarding complaint ID ********.
Sincerely,
*************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.