ComplaintsforEco Shield Pest Control of New York City LLC

Pest Control Services

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Initial Complaint
09/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
An EcoShield salesperson came to my door selling pest control service at the beginning of the summer. He told me about the program; the cost was $220 per treatment each month to sign up and I said that was too expensive. He told me since I had been a previous customer he would waive the sign-up fee and give me a special promotion of $180 every other month guaranteed and it was cancellable at any time.I called today to cancel the program because all the guy did was spray the outside of my foundation and I didn't think that was worth $180. I called customer service to cancel and the *** told me I had to continue the contract for 24 months. I explained my changed financial situation and I couldn't afford this. I asked him to cancel my service. He said he understood and could reduce my payment to $140 because of my finances. Again I told him I couldn't afford this.He said he understood and could further reduce my service to 12 instead of 24 months. Again I said I couldn't afford this and asked him to cancel the service. He again said he understood and would reduce my fee to $120 for 10 months. I said I couldn't afford it. I don't want this service. He then told me I would have to pay the discount I was given when I signed up. I asked him what he was talking about. He said if you want to cancel you will have to pay that fee. I told him his *** said I could cancel at any time without restriction. He said yes I can cancel but I would have to pay the discount I received.Then he told me what he would do for me was give me the best deal he could of $99 for 5 treatments. I said I don't want your service just cancel my service. He continued to insist I pay it and wouldn't let me refuse. He said he would email a bill. I received a bill for $220 which is a scam. The $180 was already a rip-off.
Business response
09/25/2024
Hi *****,

Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded "Yes" to that message.

Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home.

Best
Initial Complaint
08/16/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed Page 1 of a pest control service agreement provided to me on the smartphone of a door-to-door salesman for which I was told was a 12-month agreement, which is what I agreed to. Several days later, I was emailed a copy of the agreement, which now included a Page 2, indicating the terms and conditions as well as the initial term being 60-months rather than 12-months. I was never shown a Page 2, I never initialed Page 2 and my initials were provided by either Ecoshield, the salesman or one of their employees. I have now fulfilled my obligations of a 12-month service agreement as I understood it to be when presented to me by the salesman. I am constantly being pressured by Ecoshield to continue with servicing my property even though they came without my permission and charged me for a complete service that was not provided. They are insisting that I am still obligated under the terms of the agreement, which they claim was a 60-month term that I never agreed to. The terms were fraudulently changed by them on Page 2 (which was not presented to me at the time I signed it on Page 1), therefore, this agreement should be rendered null and void due to the fraud involved.
Business response
08/28/2024
Dear ****,
We have reviewed your concerns regarding the terms of your service agreement and the subsequent communications you received. As a gesture of goodwill and to resolve this matter amicably, we have decided to waive any remaining balance on your account and consider your service agreement fulfilled. Your account has been closed, and no further services or charges will occur.

Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns.
Customer response
08/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
07/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A person from EcoShield Pest Solutions knocked on my door to say they were in the neighborhood and have extra "product" and would give me a special price (a reduce rate) to spray around my house. This happened on or about April 25th, 2024. He charged me $239.87. They wanted to comeback but I told them I wanted to cancel. They said because I got the reduced rate, I now have to pay the actual price. The difference was $150. I said no and called **** of America and stopped payment to them.A an aside, when the started to spray, they sprayed an area I specifically asked them not to. Also there was no significant change in the amount of "pests."
Business response
07/24/2024
The $162.94 balance is for the annual commitment discount payback due to canceling the agreement prematurely. Attached, you will find a copy of the service agreement you signed, as well as the 2-step verification message to which you replied "yes," confirming your understanding and agreement to pay back the **** if the agreement was canceled prematurely.

If you were unhappy with the pest activity, the 100% service guarantee covers you with free in-between services. This is all outlined in the attached copy of the service agreement.
Initial Complaint
05/20/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was solicited at my home by a rep from ECOSHIELD and agreed to 1 service and paid $199.44.ECOSHIELD then continued to come, unauthorized for three more services for which I paid ****** each, for a total of $913.11. The only reason I paid for additional services was because they had already performed the services without my knowledge when I was not at home. During this time, I spoke on the phone numerous times, they told me they would cancel my "contract" (I never authorized more than 1 service). However they continued to hound me relentlessly with phone calls and emails to schedule the "remainder of my services". I told I didnt want any more services and would not pay for any more. Then, they sent a guy to do service AGAIN and it happened to be a day when we had just had a snow storm and everything was covered with snow. I sent them away and told them not to come back.On April 22 I received a letter from ECOSHIELD advising me that I still owed them $305.24, and they would turn it over to collections if I did not pay.
Business response
05/30/2024
Hi ********,

Thank you for reaching out and giving us the opportunity to address your questions and concerns. We have reviewed your account and found that a quarterly service agreement was reviewed and signed, and a copy was sent to your email for further reference. We did not receive any additional questions or concerns following this.

As outlined in the agreement, this is a subscription service plan and not a one-time service visit. While our records verify this through the account documentation, customer satisfaction is our utmost priority. Although we are unable to refund you for the services rendered, we will waive the $305.24 annual commitment discount payback as a gesture of goodwill. There are no further charges, and the account is now closed.
Customer response
05/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
02/26/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i was solicited with tick, fleas, etc (pest) control by this company's salesman called himself ***** last July. They have not been servicing for this gentleman's promises since... the company has been sending servicers/operators promptly yet I still have all the pests in and around the perimeter of the house. The servicers show up on rainy days or snow covered outdoors where applications could not work and rather offer other pest services that would be extra charge which I thought i have been paying for...
Business response
03/10/2024
Hi *****,

Thank you for reaching out to us regarding your concerns.

Upon conducting a thorough review of your account, we noted that ticks and fleas are not covered under the service plans you enrolled in. This information is explicitly outlined in the Service Agreement that you reviewed and signed. Additionally, the photo you attached further confirms this exclusion.

Should you have any further inquiries or require clarification on any aspect of your service agreement, please feel free to reach out to us. We are here to assist you in any way we can.
Customer response
03/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The service was to be conducted at a summer house, in ************ area of ******** where majority of the residences are summer houses. The only service in this area that might be necessary is for outdoors, for fleas and ticks. The ********************************* was not called for extermination services, the company sent their salesman with the pretense that they would be performing treatment for outdoor fleas, ticks... Therefore pitched a deep soil treatment in the yard which I had provided a screen shot of the pamphlet they had presented at the time. The salesperson also lied about the neighbors that had hired their company.
They have supposedly shown up to apply treatment 3 times since and all of the dates they had provided had been either rainy days or like the last one all the exterior was covered with snow.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,
***** *******

Business response
03/21/2024
Dear *****,

I hope this message finds you well.

I'm pleased to inform you that we offer a diverse selection of products designed for effective use across all four seasons. This ensures a consistent protective barrier around your home throughout the year.

Should you have any concerns about pest activity following a service visit, possibly due to weather conditions, please know that we are here to support you. We offer complimentary touch-up visits to address and resolve any issues that *** arise.
Customer response
03/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am not looking for additional utility services here which EcoShield is offering in their response. They have not provided what their salesperson promised. They have to stop soliciting business in the neighborhood by untruthful salespersons.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *******
Initial Complaint
02/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was told this would be a one-time charge, I asked specifically and was told by the salesperson it would be. Once they performed the service I received a notice they would be coming back and they charged my credit card again for the same amount as the first charge. I immediately called the company and told them not to come, I did not need or want any additional service. I called my credit card company and stopped all payments, and charges from this company. This company wants me to pay to cancel this service and because they cannot get access to my credit card they constantly call, email and now mail me an invoice to cancel this service which I never agreed to.
Business response
02/22/2024
Dear ****,

Thank you for reaching out to us.

Upon reviewing our records, it appears that you enrolled in a ***************** subscription agreement with us. Attached, please find screenshots confirming this understanding through our 2-step verification text.

If you have any further questions or concerns regarding your subscription or any other aspect of our services, please do not hesitate to let us know. We are here to assist you and ensure your satisfaction.
Initial Complaint
10/12/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A man came to my home soliciting business and I agreed to pest control treatment and paid for that upfront I was told that they would do 2 treatments for the amount of money I paid $237.89. About a month later while I was on a cruise and not home they said they came back for the 2nd Treatment which 1st I never agreed to that date and 2nd they were supposed to do an inside treatment which since I wasn't home at all they couldn't have done. Further I have no proof that the did the treatment which they said they did as I was was not home and I never agreed to it so I am not paying for something I never agreed to. The business continually tried to take money from my debit card which was denied and finally I had to close it out because they would not stop trying to take the money out. Then they continued to call and bill me for services that I never agreed to now they sent the bill to their collections company called A.R.M. Solutions **** I feel that they do this on purpose to make people continue to pay for a service they never wanted in the first place
Business response
11/02/2023
Response sent to complaint by consumer through other agency.
We've attached the Service Agreement that ************************ went over and signed. This agreement covers our pest control subscription plan, which includes a follow-up service about ***** days after the initial visit on 6/9/23.

Before each service appointment, we send *********, and we've included a screenshot where ************************ replied "yes" to the reminders for a second visit.

We want to make sure ************************ is happy with our service, but we need more info about why he says he didn't receive visits. As of now, our records don't show that he declined any visits.

Your help in clarifying this matter would be greatly appreciated, and we're committed to ensuring our customers are satisfied.

Thanks,
Initial Complaint
09/25/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The date of the transaction was May 22, 2023. The solicitor salesperson said a one-time charge of ****** for spraying pest control with four visits, but he lied. There was only suppose to be a one-time charge of ****** total for spraying pest control. Not ****** each time they came. He also said he was approved by our HOA and that most of the neighbors had bought the service, he lied again. He was also soliciting on private property where at the entrance to our community says NO SOLISITING. EchoSheild Pest Solution New York City LLC *** *** ***** ********** ** ********** They are threatening me with A.R.M. Solutions, debt collection, and money judgments. Thank You for your help, they have to be held accountable for lying and taking advantage of people
Business response
10/03/2023
Hi ******,
We tried finding an account in our system under your name, address, and phone and couldn't pull anything up. Is the information you provided associated with the account with us?
Customer response
10/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved
ARM solution continues to send threatening letters. When the letters stop the issue will be resolved with EcoShield Pest Solutions. Thank You

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business response
10/15/2023
Hello ******,

Thank you for your message and for allowing us to review your concerns. We value your feedback and your experience with our services.

After carefully examining the documents and notes in your account, we have confirmed that our service plan details, including pricing per visit, were presented to you. To ensure transparency, we have attached a copy of your Service Agreement outlining the price structure. Additionally, we've provided a screenshot of our two-step verification process, where you acknowledged your understanding of the service plan.

Our primary goal is to maintain customer satisfaction, and we genuinely regret any inconvenience you've experienced. As an act of goodwill, we have waived the outstanding balance. Please note that it may take ***** days for the third-party collections agency to update their records accordingly.

If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We are here to help and ensure your experience with us is as smooth as possible.
Initial Complaint
09/19/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid for annual contract of $****** on August 11 2023. They came and did the first application in August.I was told by the salesman they would come back and do it again in two weeks or if had any problems they would handle it.I called in September and said i still having problems. **************** replied we will handle and scheduled you a appointment. They came on Saturday September 16 for the service call. On Monday September 16th 2023 i was charged on my **************** another ******. Nobody ever communicated there would be a charge for the call since i have an annual contract. I called the company and they will not refund my $******. Please help me get my money back.*******,*********************
Business response
10/06/2023
Hi ******,

Upon conducting a detailed review of your account, we have confirmed that the Service Agreement was signed, and we received a positive response to our "Welcome to the family" text, which indicates your acknowledgment of the billable nature of regular service visits. To provide you with full transparency, we have attached both of these documents for your reference, including the billable egg cycle visit.

We want to assure you that all pertinent information was presented clearly, and we consider your signature and affirmative response to the text as sufficient confirmation of your awareness that regular service visits are billable.

Should you have any further questions or concerns, please feel free to reach out to us. We are here to assist you.
Initial Complaint
07/14/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello,Please see the document attached to support this claim. Eco Shield came on my property back in early June 2023 and claimed other nearby homeowners were using their services for pest/mice control which they CLAIM was a problem this year; we've never had such a problem and have been here for years. (I've since checked around and that claim was FALSE on all levels). I signed up for an "introductory treatment" in June which I did pay for. Then this week, unannounced on 7/12/2023 a service technician showed up for a follow-up treatment. I had NOT booked any treatment. I was away from the house (on a train), and my wife spoke to the tech and handed him the phone to speak with me. I told him "DO NOT do this treatment until I speak with your office." He said he understood and my wife heard it all too. STILL: He then APPLIES the treatment! I cannot tell you how mad I am! Eco Shield voided and violated my right to say NO. They obviously like these high pressure tactics, and just push things on others. I DO NOT approve and did not approve what they did. I tried speaking with their office but waited and waited to get to CS for help. I emailed them to cancel since I cannot get anyone in charge to speak with on this situation. This is why I am coming to BBB to ask you to contact this business, to VOID the unauthorized treatment/bill and cancel all further services with Eco Shield. They should NOT operate this way with their customers. Thank you
Business response
08/01/2023
Hi *****,
We want to sincerely apologize for any frustration and inconvenience caused by your recent experience with our services. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention.

According to our service notes, ************** had already started the visit on 7/12/23 before your wife handed him the phone to speak with you. We understand that there might have been a miscommunication about the appointment date. Our records show that either you or your wife called in on 6/29/23 and requested to reschedule the initial appointment to the second week of July.

Regardless of the circumstances, we are truly sorry for any inconvenience this may have caused. Our goal is to provide our customers with top-notch service and a hassle-free experience, and it is clear that we fell short on this occasion.

To address your concerns and as an act of goodwill, we have decided to waive the balance on your account, which was $216.16. There are no other charges, and your account is now closed.
Customer response
08/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I appreciate that they do realize this was not handled properly and thus decided to waive the pending invoice and cancel our account and any future services.
Also, I appreciate the help given by the BBB.
Sincerely,

*****************************

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ComplaintsforEco Shield Pest Control of New York City LLC

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