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Find a Location

Cozy Array has 1 locations, listed below.

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    Business ProfileforCozy Array

    Bedding

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    230 Route 17, Hillburn, NY 10931
    BBB File Opened:
    4/15/2016

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/14/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I ordered a sewing machine on walmart.com for my daughter for Christmas. The seller is Cozy Array. I received a shipment, but it wasn't the sewing machine that I ordered. Instead, they shipped me a 10 pound box of paraffin wax. I emailed the company and after 3 days, they finally replied back to ********* a link for me to return the wax to them. I shouldn't have to do that. It wasn't my error, so why do I have to drag a 10 pound box to *** and mail it back? Also, the link they provided for a shipping label with "free" shipping back to them, will not allow me to print a label. I absolutely REFUSE to pay to return this to them. Again, not my problem! Absolute terrible customer service. I am certain they expect me to pay to ship it back and that is **** because I am not the one who messed up the order. I either want a refund of the amount I spent and I want to just throw this wax in the trash and not return it. It is difficult for me to even lift the box, let alone drag it to my car and then into a *** store. So sick of these companies ******** things up at the consumers expense.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jacquelyn S.

    1 star

    09/19/2022

    I purchased online two covers for throw pillows from ******** The items came from Cozy Array according to all the information on the website and the sending label. The covers were not the color of green that I thought they were, and I initiated a return. The information said that I could return them via mail or to any ******* store. Since I live about two miles from a store, I attempted to return it to the store. The store personnel tried to facilitate a return and were unable to do so. I was told the item had to be mailed. They could do it with a mailing label. There was no mailing label, so I looked at the mailing label on the original package sent to me. The address on the label said from: COZY ARRAY, *******************************************************************. There was also a small area of the label that said "mailed from **************. I used that address and took the package to the mailbox and was prepared to pay for the cost of mailing it back myself. The postal person said they were getting a hillburn address and couldn't mail the package with the label that I had. I came back and did a search for Cozy Array, and I did get a Hillburn address. I was going to re-do the label and go back to the post office because the item had to be posted today when I decided to read information on the Cozy Array website. Unless I misread the information, it seemed to me that it was saying that even if I paid for the shipping myself, they would still deduct shipping charges from the refund. The pillows were about $13.00. Shipping cost was $5.90, so my refund would be practically non-existent. I elected to keep the pillows and give or donate them to someone else. I think that this is shoddy business, and I am very unhappy with this company and ******** ***************************

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