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          The RTA Store, Inc. has 1 locations, listed below.

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            Business ProfileThe RTA Store, Inc.

            Online Shopping
            BBB accredited business

            Contact Information

            2345 Route 52 Ste 1A

            Ste 1A

            Hopewell JCT, NY 12533-3219

            Visit Website
            (877) 992-2246

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM

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            Get a Quote

            Customer Reviews

            4.58/5

            Average of 67 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/9/2010

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            2345 Route 52 Ste 1A Ste 1A, Hopewell JCT, NY 12533-3219
            BBB File Opened:
            8/24/2010
            Years in Business:
            15
            Business Started:
            4/5/2009
            Business Incorporated:
            4/15/2009
            Accredited Since:
            9/9/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • TheRTAStore.com
            • Willow Lane Cabinetry
            • WillowLaneCabinetry.com
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Business Management
            • Mrs. Samantha Rougeux, President
            Contact Information

            Principal

            • Mrs. Samantha Rougeux, President

            Customer Contact

            • Mrs. Samantha Rougeux, President
            Additional Contact Information

            Fax Numbers

            • (845) 765-8379
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/22/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased ready to assemble kitchen cainets from The rta store. Cabinets were delivered and upon inspection it was discovered that plywood used to make panels was defective. Plies were separating, dovetailed edges of the plywood panels were falling apart. I contacted the merchant on July 5th to make a claim and submitted photos. At first they took the claim and said they will replace parts. Then nothing was happenning. I contacted them again and they said that the defects were not of structural integrity. I arged otherwise. How plywood that is not held togather not a structural issue? It was back and forth for another week. Finally, they said they will ship me the replacement parts. But again nothing still shipped. They are just a company that will try to avoid replacing defective products that they sell, contrary to their promices, give people run arounds and waisting people' time and resources.
            Read More
            Read 21 More Complaints

            Customer Reviews

            67 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Debbie R

            02/28/2024

            We could not be happier with the process! The designer, *****************************, was on point and listened to our needs and adjusted the design until we were happy with it. From ordering to receiving, it was a very smooth process. We had a dedicated shipping specialist who made sure we had every item ordered. The only suggestion I would have is better instructions on putting the cabinets together. We did watch the videos and everything came out great. I wish I could upload photos of our beautiful buffet/bar area! We do not have a lot of DIY experience but it turned out amazing.

            The RTA Store, Inc. Response

            02/29/2024

            Thank you so much for taking the time to share your experience! We'd love to see photos of your completed project if you'd like to share them with ******************* :) 
            Read 66 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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