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ComplaintsforEuropean Wax Center
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Complaint Details
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Initial Complaint
09/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I arrived and got checked in @ 11:37 am. Upon check in I asked for a mask. The receptionist told me they would give me one. When the wax specialist ( black hair and tattoos) came to get me from the waiting area I told her i was waiting on a mask. She told me they didn’t have any and to go to a store near by to get one. When I returned with the mask and tried to go to room #3, there was another wax specialist (long blond hair with highlights) blocking the door. I said excuse me and she asked where I was going. I told her to room 3 because the other wax person told me to go to that one. She then said “ no you’re not, she not taking you anymore I am.” I explained to her that wax person I booked told me to get a mask from the store and come to room 3. Then when I asked to speak to a manager they returned to verbally attack me. They also were not wearing a mask which it states is required by staff on the website. They also gave me false names ( ****** *******(manager) when I asked.Business response
09/28/2021
Hi *******,
Thank you for contacting European Wax Center HQ and being a valued guest.
It's our goal for every guest to walk in and strut out, pleased with their experience. We apologize if we failed to deliver the excellent guest service you expected. Please rest assured your satisfaction is a top priority for us, and we would like to look further into your concerns.
Therefore, we have forwarded your email to management of the Howard Beach center so that they are made aware of your experience and can follow up with you directly.Thank you,
Corporate Guest Relations
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.