ComplaintsforMartelli's Florist

• Initial Complaint

  01/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 27, 2021 my daughter purchased a bouquet of flowers for my other daughter. She informed the florist that she is a cat owner and no toxic flowers should be placed in the bouquet. On December 30th, our cat ingested a flower in the bouquet. Our vet said to call poison control($65). Poison control said to look for GI issues. Later, she started to vomit and our vet said to bring her to an ER Vet. After 9 hours of waiting in my car, she had various X-rays, IVs, sedation, and needed to stay overnight for further evaluation. Another issue is our cat is deaf and was traumatized because she was unable to be consoled during her medical care, which led to her sedation at numerous times. Medical records showed that she did have an obstruction in her stomach from an unknown granules substance, but the flower contributed to inflammation in her stomach that made the obstruction slow down the process of moving towards her colon. The total amount was $2,565. I called ******, the owner, on December 30 to see if she could help towards the **** seeing the Florist was notified we had owned cats. She informed me she does not have the money to help me even though it was her fault that the flower is toxic to cats. I asked if she could put in a claim through her insurance and she stated she is a renter and does not have insurance. I contacted her again on January 4, 2022 and it was the same story. I was hoping to obtain some type of payment towards this **** due to negligence. According to the *** business insurance, it states that there is an omissions insurance for flower shops and florists that helps protect them financially and legally when an incident arises. An example under this insurance states if you fail to inform a customer that a house plant is dangerous to pets, they may *** you for the animal hospital bills when their cat falls ill after eating it. It is unprofessional that they are not aware of toxic flowers to animals.Sincerely,***************************************** ********

  Customer response

  02/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  Received check for the claim.  
  
  Sincerely,
  
  *****************************************
  
  
  
   
  
  

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