ComplaintsforGenerator Repair Service Inc.
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Complaint Details
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Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 8/16/2021 this company finally installed a backup generator for me and got paid for it. 1) They are supposed to file the proper permits with the municipality (**********************) and present the proper paper work to them so that the project is marked as completed by the Village, otherwise I will get a few thousand dollar penalty from them. Generator Repair Service has refused to file that.2) They are supposed to file the proper paper work with the utility company to have our gas meter upgraded to support the new generator they installed. They refused to do so.I have called up Generator Repair and emailed them numerous times regarding these and no response from them.
On 8/21/2021 I paid this business to install a new generator in my house. 1) *********** has failed to request a gas meter upgrade from the gas company so that the generator can function properly in an emergency. This was part of their contract. 2) *********** has failed to contact the municipality (**********************) to meet their permit requirements as specified in the contract. I am risking getting getting a few thousand fine because of their negligence. I have tried numerous times to reach out to them to have this fix and they ignore my calls, texts and emails. The last contact was on 8/9/2022 and talk to ***** at their company.
Customer response
09/09/2022
Better Business Bureau:
At this time, I have not been contacted by Generator Repair Service Inc. regarding complaint ID ********.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.