ComplaintsforGB Electric and Plumbing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired this business to install a tankless hot water heater. They performed the installation on time, according to the specifications. Upon testing of the unit, an error message was displayed whenever I turned on the hot water. I was told that this was happening because the shower heads had been modified to allow more water to flow through than should be. The plumber left, instructing me to get a new shower head.The next day, I installed the new shower head. I got the same error. In fact, I was not able to get the new unit to produce any hot water, except from the sink on the opposite wall of the new unit. I was told that my water pressure was too high, that I needed a flow regular installed. I was told the plumber would order the part, and return to install the new part. A few days went by, I inquired as to the completion of the job, and I was told he was still waiting for the part. About 5 days later, I contact the plumber, ask about the part, and my text was ignored. I wait until the next day and texted again, and was again, ignored. I never heard from the plumber again. He left me with no hot water. If I try to use the hot water, I get an E5 message.Customer response
06/09/2024
At this time, I have been contacted directly by GB Electric and Plumbing regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
I made an offer towards the solution, but he never responded to that.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Customer response
07/01/2024
Better Business Bureau:
At this time, I have not been contacted by GB Electric and Plumbing regarding complaint ID ********.
Sincerely,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.