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Find a Location

TileBar LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • TileBar LLC

      15 Hoover St Inwood, NY 11096-1317

    • TileBar LLC

      800 Snediker Ave Brooklyn, NY 11207-7606

    Business ProfileforTileBar LLC

    Tile Manufacturers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    TileBar, LLC provides tile sales.

    Business Details

    This is a multi-location business.

    Find a Location

    TileBar LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • TileBar LLC

        15 Hoover St Inwood, NY 11096-1317

      • TileBar LLC

        800 Snediker Ave Brooklyn, NY 11207-7606

      Location of This Business
      15 Hoover St, Inwood, NY 11096-1317
      BBB File Opened:
      3/2/2011
      Years in Business:
      5
      Business Started:
      11/19/2018
      Business Incorporated:
      11/19/2018
      Type of Entity:
      Corporation
      Alternate Business Name
      • TileBar.com
      Business Management
      • Mr. Sam Dewick
      • Ms. Cristina Maggi, Executive VP for Client Experience
      Contact Information

      Principal

      • Mr. Sam Dewick
      • Ms. Cristina Maggi, Executive VP for Client Experience

      Customer Contact

      • Mr. Sam Dewick
      • Ms. Cristina Maggi, Executive VP for Client Experience
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      22 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/24/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I made a purchase for large tiles on May 3rd based on a delivery date of 7-8 business days. I explicitly asked the sales person about the DELIVERY date because we were working on a very tight schedule and we only have 1 bathroom in our apartment. The sales person ********************* at the ** showroom said, yes, this will be delivered in the timeframe you need so we placed the order. On what should have been the delivery date we get a notification that our tiles were just picked up from the warehouse in ******* and expected delivery date was now another 10 days. I immediately called tilebar and they basically said not our problem and there is a lead-time now of 110 days. This was absolutely shocking and we were never made aware of the additional transport time, lead time, nothing. It felt like a bait and switch. We went in, knew what we wanted, asked the right questions to ensure we could get the tiles and now nobody wants to take ownership. To top it off, the delivery took the full 10 days to arrive, the shippers would not deliver inside the building and one of the boxes and all of the tiles in it were damaged. Now I am short tiles, asked for replacement and now nobody will get them expedited to us for the installers which is in 4 days. So we will have half a bathroom tiled because of crappy service all around. I would tell buyers to beware of their blatant lying habits in showroom, to make a sale and you're not the priority. I WILL NEVER PURCHASE FROM HERE AGAIN AND WILL SHARE ALL OVER SOCIAL MEDIA AS WELL.
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Linda R

      1 star

      05/16/2024

      Please do not buy a vanity from Tilebar. Poor quality and even worse customer service

      TileBar LLC Response

      05/17/2024

      Hi *****, we apologize for your negative shopping experience with your purchase and appreciate you bringing this to our attention. Your concerns have been escalated and we will be reaching out to you privately to discuss this matter. Our team would certainly like to improve your experience with us, so please keep an eye on your inbox.

      Local BBB

      BBB Serving Metropolitan New York

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