![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEileen Fisher, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased boiled wool pants from Eileen Fisher 12/5/23 (Order Number: ************) and returned the item 12/9 because it was too large and the pants were see through because they were unlined. The return was done via a prepaid **** label provided by the seller (tracking number **************************). This was marked as received by the return agent 12/15 and Eileen Fisher customer service confirmed receipt of the return 12/18. I was told it would take up to 5 business days for the refund to be issued but now it has been over 2 weeks and customer service has stopped replying to email inquiries about the refund.Business response
01/04/2024
EILEEN FISHER **************** has investigated this complaint. We can confirm the refund to your original method of payment,Mastercard, was posted in the amount of $204.45 on 1/3/24. Our **************** Team received your email requests on 12/29/23 and 1/1/24 to investigate the delay in processing your refund. We replied on Wednesday, 1/3/24 and based on the additional details requested were able to confirm the refund was processed that same day. We also informed you that an auto generated confirmation of the refund would be sent to your email address on file for the order. Please be assured that your refund has been processed and we apologize for any inconvenience this has caused.Initial Complaint
07/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Eileen Fisher, Inc., via their online ordering platform, received a return order from me. They validated that they had received the return on July 14. Now, on July 25, I have still not seen the return credited to my account. They blame Paypal, but Paypal has no record of the return received. I have also filed a dispute with Paypal.If a merchant does not have knowledge on how to use a payment processing method, they should not use the payment method. In the meantime, I need my funds returned.Business response
07/29/2022
****************** first contacted EILEEN FISHER on July 20, 2022 and we immediately began researching the information that she provided to determine how to ensure she timely obtained her refund. We partnered with PayPal in an attempt to have her refund issued to her account, spoke to her multiple times throughout this process to assist her in working through this directly with PayPal, and on Thursday, July 28, 2022 a refund was issued through PayPal in the full disputed amount. We are sorry for any inconvenience or frustration this has caused and hope this provides resolution to this issue.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.