ComplaintsforSuper 8 Motel
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Complaint Details
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Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stayed at the super 8 in Ithaca ny Dec 9. As I was leaving the woman at the front desk said I could leave my luggage at the front desk so I didn't have to carry it. I have contacted them numerous times and they told me my luggage was there and accounted for as I was out of town and couldn't retrieve it. I spoke to them 3 days ago as I was on route to pick it up. I was informed that the manager had locked it ina closet and wouldn't be there until this Monday with the keys. I called them today Tuesday to have a friend pick it up as I am out of town again. The woman told me it was thrown out three days ago which would've been the day I spoke to them and was told it was there and safe. She further stated that it had been three weeks so they threw it out. It hasn't been three weeks and I had over a thousand dollars worth of belongings in that luggage. I will be contacting the proper authorities about this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.