Business ProfileforSecurity Mutual Insurance Company

I pay home insurance through my mortgage company to Security Mutual. I noticed a few months ago, on more than one occasion, shingles from my roof in my yard, after heavy rain and wind storms. I reached out to Security Mutual to get someone to inspect my roof to assess damage and see if I needed to get it fixed. The roofer came out at Security Mutual's request and did an assessment. I waited the required 5-10 days before reaching out to them to find out what his report was. On or about the 11th day, the roofer reached out to me and offered to fix my roof. He told me that the company had approved his recommendation, which was to replace the roof, as there were a lot of shingles missing because of wind damage and based on his long standing work relationship with them and his experience in terms of his reporting, he was sure they would fix it. Since I had not officially heard from them (even after the 10 days), I reached out (on or around March 8, 2023) and for the past 7 weeks, I have called them 19 times. At first, they avoided me by giving me the runaround, and then I finally asked to speak to the supervisor, ***** ****** (not sure the spelling of the last name) who at first tried to tell me the roofer said only 10 to 20 shingles are missing and so I just need to replace them. Then it was well, we can't fix your roof because although we cover wind damage this is a maintenance issue. I have been requesting at every call for a copy of the roofer's report and to no avail. ***** first said they were not allowed to give it, then it was well we can't email it, so they will mail it and the last time I spoke to her which was April 13th, 2023, she claimed they had send me a letter March 29, which I did not receive and that she would send me a copy of the report with pictures. I have yet to receive anything. I feel there is some misrepresentation of the facts which is why they are withholding the report so as not to fix my roof. Thank you