ComplaintsforAmerican Dream Home Group

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company Names = ADH Group (American Dream Home Group), Makabad Corp.Job = 8 window replacement with wood frames and paneling (100% job completion 8 weeks from contract)Issues = - unprofessional window installers - *********** speaking installers, no co-ordinator or direction for the guys sent for installation. - Rush thru installation and leave a mess behind (inside and outside)- False promises at contract by sales, - No warranty documents on the windows, - Horrible customer service - Not willing to complete the job, after numerous follow-*** thru email/phone with office/sales Contract Date = 3/15/2022 Install date = 5/14/2022 (incomplete job)Install Correction = 7/16/2022 Pending items as of 7/25/2022:1. No warranty docs, as promised at contract signing by sales 2. damaged bug screens, replacement not fulfilled 3. Test and demonstrate the windows per what was promised at the sale ADH Group claims as per stickers on window that they are from ********************************** there is no way to that crystalwindows can assist here as the windows were bought by ADH group from crystalwindows If ADH group cannot use the warranty to correct the manufacturing defect from its vendor for 3-4 months, how does the client use this?Job Amount = $12,840 Pending payment = $500 on job completion. (Rest paid by check)Avoid ADH Group / Makabad Corp

  

  Business response

  09/07/2022

  This job is located at a building that is a Coop, we followed all procedures with the management company in order to be approved for the windows that *** ****** wanted to renew.

  The order was placed to the factory and as soon it was ready it was schedule for installation. The windows were installed by our team who is specialized in that job. Our team is very respectful and neat, we do not appreciate the statement from the client where he refers  "Non-English speaking installers" 

  We went over and beyond to make sure the job was done and as a courtesy we even offered to fix some painting job that he hired from another company and didn't do a good finish around the new windows.

  We offered to repair the mosquito screen which he didn't agreed, so we re-ordered that particular PC and we have not been able to replace it. He has no good manners when talking to the operations manager because she is a female, and he doesn't want to deal with her.

  The warranty is ready for him we just need for him to give approval for the mosquito screen installation.

  We are attaching pictures and some emails exchanged with the client.

  If there is any additional information needed, we are happy to provide it.

  Customer response

  09/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Pending items as of 7/25/2022:

  1. No warranty docs, as promised at contract signing by sales

  2. damaged bug screens, replacement not fulfilled

  3. Test and demonstrate the windows per what was promised at the sale

  The Business *** Group is just making excuses here, NOT getting the above job done and completed. Attached is some communication, we always showed respect to them in communicating to them, however we received unnecessary noise and excuses and trying to sideline conversation in tangents. We even went an extra mile to recah out to the windows manufacturing  company ******* windows for warranty (attached communication), they pointed ** to go the *** group sales rep, as they have created these issues and false promises to clients.

  Its been 6 months since contract signing, the job is not completed.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business response

  05/23/2023

  The client was contacted to schedule service. He didn't answer. We left him a VM.

  Not able to get in touch with the *** **********

  Customer response

  05/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Business is self-evidently not trustworthy 

  Revised claim amount for all business party involved with intermediary bbb.org to mandate consumer to repeat is USD 13 million
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.
  

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Approximately on October 18,2021 I first hired this company to work on my property. I needed a new roof and windows. Unfortunately the work that was done was just horrible. The sky light that was replaced began to leak a week after install and 4 of the window that were replaced when there is a shift in temperature condensation builds up between the windows. I've been attempting to contact this company for 6 months to head over to my property to repair the windows and sky light that were poorly installed. Every time I call I get the run around stating someone will call me back and that call never comes. This company is in a hurry to complete the job. They even damaged my stairs throwing down pieces of the roof into my back yeard. The worst money I've ever spent on a renovation should've gone with another company. I would like them to fix the issue.

  Customer response

  05/18/2022

  Windows were fixed and hopefully the problem has been remedied Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  01/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This business was hired by me to do my roof and some other projects the miscommunication has been horrible. they lie theyre not honest they give misinformation information they misquote the projects. its a horrible experience that I dont wish on anybody. I just want a resolution and I want to be bill correctly for the project that I originally agreed to. Cant get a straight answer from the managers.. no one knows what theyre talking about and this has been a complete waste of time and very emotionally taxing for me so I want them to refund the money for the work they never did.

  

  Business response

  11/23/2022

  Hello BBB,

  This client signed contract for her roof installation on September 09,2021, which was completed Saturday, November 20,2021.

  This client refused to pay for the job, and the financial company charged us back.

  We will be taking legal action against this costumer for the money that she owes us.

  Customer response

  11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  This business forged my signature on a contract and submitted it for financing without my consent using a bogus email address and refuse to give me a final invoice for the job. I requested a final invoice several times, and I was never given one I have already enlisted a lawyer to handle this case because it is a federal crime to forge someones signature and not tell the customer that theyre charging more that agreed-upon. They gave me a different price over the phone and in person and then wanted to charge me over $16,000 for this job when in fact, they agreed to only charge me a surprise that they billed me for. I will be pursuing legal action against this business for Fraud. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  

  Business response

  03/01/2023

  We already have submitted picture as proof of the roof installation DONE. 

  Every time we try to get in contact with her she says her lawyer will contact us and no one has ever contacted us. She still owes us $8,000 (see invoice attached). 

  We emailed it to her and we even sent her a certified letter with the invoice (see attachment). She just refuses to pay us for the job we did.

  Ultimately, we will have to contact our lwayer too. 

  Customer response

  03/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

  I need a certificate of completion for the roof, and I also would like to receive pictures as well.  My issue is now with paying invoice which I intend to pay. However, the reason I am reaching out to my lawyer is because you forged my signature on a contract to try to overcharge me with a job which amount l was different than the one your representative ***************************** and I agreed upon. Please provide an explanation of why my signature was forged. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩