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ComplaintsforPearle Vision
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Complaint Details
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Initial Complaint
07/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have attempted to receive a call back from the Wintergarden location for an incorrect prescription. I have received terrible service trying to get a person on the phone. I even drove to the location on a day they were suppose to be open but the office was closed. I work FULL time and do not have the time for this inconvenience. I need a full reimbursement of $240. as the services I paid for were not provided. I attempted to have a rescheduled appointment but NO one calls you back. It is a same because these are 2 new locations. Wintergarden, ** and *****. Yesterday, I called what I thought was a corporate office who also was unable to get anyone from these locations on the phone. I have resulted in using another eye doctor as it is evident I will not be getting the service from Pearle Vision. Please refund me the $240 for my original services as soon as possible. Much appreciated.Customer response
08/06/2023
Better Business Bureau:
At this time, I have not been contacted by Pearle Vision regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
04/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 3/31/2022 I purchased glasses from pearle Vision and was told that if I was not satisfied with them I could return them for a replacement or exchange. When I returned them the next day I was told that all sales were finale and they couldn't help me.The policy says that any Eyewear can be returned or replaced "no explanation or no excuse ". But they refused to honor their policy. The companies address is:*** ******************* ********************************************************************* and the phone number is **************.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
75-37 31st Avenue
Jackson Heights, NY 11370
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.