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ComplaintsforPenske Truck Leasing
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Complaint Details
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Initial Complaint
12/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Sunday, Oct 8th I rent a truck from this location and returned on the same day. I placed the key in the drop box on site. We I got home I realized I left my wallet and keys in the truck. I returned to the location Monday morning waited for the location to open. I was told that they couldn't get the key out of the drop box and that I would have to get a locksmith to open the doors. The locksmith was a mechanic on site. I was able to get my things, we did a walk around the truck and reported "No Damages", went inside and was told I had to pay for the locksmith $60. Shook my head in disbelief and paid. Today December 21 Penske debited my account 3 time $560.60, ****** and $150.60. After making several calls I was told there was damage to the truck. THATS A LIE!!. THERE WAS NO DAMAGE AND THEY ARE TRYING TO CHARGE ME.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
163-01 Rockaway Blvd.
Jamaica, NY 11434
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.