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Digital Repair NYC has 1 locations, listed below.

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    Business ProfileforDigital Repair NYC

    Cell Phone Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    16340 Jamaica Ave, Jamaica, NY 11432
    BBB File Opened:
    12/7/2021

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/29/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I broke my cell phone screen, a ******* Note 20 ULTRA, on 08/03/21. I am not working now, so I had to wait to save up some money to get it fixed. On 11/18/2021, I sent my husband to fix my phone at the same facility that fixed his phone screen. He was happy with the quality of his repairs, so I figured I would not have any issues using his repair person. I was wrong. My husband brought my phone to ***** at Digital Repair to fix the screen. ***** told my husband he could not fix my phone screen for the $250 he previously fixed his phone because it is currently difficult to get the parts. ***** charged $400 to fix my phone, and my husband agreed to the increased price. ***** kept the phone overnight and returned it to us on 11/19/21.The phone screen worked for less than 24hrs.On 11/20/2021, the screen went completely black; however, the device still worked because I could receive notifications. We called ***** on 11/21/21 to explain that the screen was defective. He asked us to bring in the phone on 11/22/21 to take a look. On the 22nd after trying to fix the phone screen, ***** gave up, refusing to replace the defective screen with a working one and refusing to refund our money. When I called him later that evening to express my concern, he argued that he did not warrant the phone after leaving his shop. I argued that he is not entitled to keep my money because he either used a defective part or a shoddy repair job.Further, I explained that he would have an implied warranty as a merchant selling a good (a phone screen) and an implied warranty to provide good workmanship. He still refused to return our money or fix the phone. I am writing to open this complaint because ***** is a thief. I am currently in law school and do not work, so $400 was hard to come by and even harder to lose. I am frustrated because I was finally able to fix my broken phone screen after three months, only to be in the same position that I was before.
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    Customer Reviews

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    BBB Serving Metropolitan New York

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