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ComplaintsforChoices Women's Medical Center
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Complaint Details
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Initial Complaint
06/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I scheduled an appointment at the Choices ************** on Saturday, April 9, 2022 at 2:00 pm. I was patient number 12. I did not receive the medication service. I was charged $600.00 on my credit card. The Choices representatives told me I had a refund. I signed paperwork for the refund. I have repeatedly called the clinic for my refund, and referred to ***** in finance. Choices ************** stated," The refund check was put in the mail over 3 weeks ago". I still have not received the refund check. I have repeatedly called the clinic and keep getting transferred to *****. ***** is generally on another line or unable to *************.Business response
06/29/2022
To maintain patient confidentiality we are not authorized to post or confirm any patient health information on public forums. If it is confirmed that additional support is needed with a complaint or inquiry received, that information will be verified and communication will be made directly to a patient through our secure patient portal only.Initial Complaint
05/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I scheduled a medication appointment with Choices ************** on Saturday April 9, 2022 at 2:00pm. I completed the paperwork with my personal information. Choices assigned me as "Patient number 12" for confidentiality. The clinic does not call your name out loud inside the clinic to maintain your privacy and confidentiality. A Hispanic female at the front desk stated,"You are entitled to a refund if you do not receive the medication services". A written agreement about a refund for non-service was signed. I did NOT receive the medication services.The non medication outcome is documented inside my patient file at Choices **************. I have consistency called Choices ************** for a refund every week for the last two months. Each time a representative takes my name and number. Then states,"Someone will call you back!" Choices ************** charged $600.00 on my credit card for services. I am owed a refund.Business response
06/10/2022
The Patient Satisfaction Program at Choices Womens Medical Center received this message.
This message is to inform you a process to investigate and address your concern is currently underway.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.