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Find a Location

Pristine Van Lines, Inc. has 1 locations, listed below.

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    Business ProfileforPristine Van Lines, Inc.

    Furniture Movers
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/20/2024

    Years in Business: 2

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Pristine Van Lines, Inc. offers long distance moving services.

    Business Details

    Location of This Business
    10727 180th St, Jamaica, NY 11433-2617
    BBB File Opened:
    7/2/2023
    Years in Business:
    2
    Business Started:
    1/27/2022
    Business Incorporated:
    1/27/2022
    Accredited Since:
    2/20/2024
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • PRISTINE VANLINES USA INC
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/11/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    I am writing to document the appalling treatment we have received from Pristine Van Lines. I retained the company to help move my recent college graduate from our home in ** to her new apartment in **. The crew that came to our home in ** on Saturday 6/7 treated us and our things with respect and we watched them carefully load the truck and secure our boxes and furniture. We had agreed that delivery would be from 2-3pm the following day on 6/8 as that was the window in which we had secured the freight elevator. The truck (a different truck than the one we watched our items be secured on the prior day) arrived at 9:45pm. When they opened the back of the truck, nothing was secured in place and it was immediately apparent that our boxes were crushed and broken. While my daughter accompanied two movers to her apartment with the first load, I remained on the loading dock with the lead driver. He pulled out the paperwork and immediately asked for payment of the remaining 50%. I stated that given the condition of the items, I preferred to discuss settlement of the amount with the company on Monday. He then pulled out a large knife and proceeded to toss it from hand to hand while informing me that payment would have to happen then. He discounted the payment by a small amount and I paid the remainder. I was not directly threatened with the knife but it was an incredibly disconcerting experience and was clearly intended to intimidate as it successfully did.During the remainder of the unloading the crew was loud in the residential hallways despite the late hour and was sometimes rude and unpleasant. They did not reassemble any furniture and had lost the screws required for reassembly of her bed in transit. We were treated with total and utter disrespect.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Reginald H

    5 stars

    02/06/2024

    My wife and I would say A for Awesome, because they gave us a flat rate and stuck by it, when other quotes we knew were underbid for a reason. Also, their workers are exceptional on the service handling.

    Local BBB

    BBB Serving Metropolitan New York

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