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ComplaintsforEdible Arrangements
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On May 29 2024 I ordered a fruit platter and foil ballon from Edible Arrangements I received a platter that had molded pineapple and rotten grapes and strawberries with the stems that were already withered and most likely rotten as wellI called the store spoke to a woman she said send pictures to her personal cell phone and I did so..said she would call back..I eventually called the store back and she said she just now received the photos and was currently speaking to her manager that she would call back..she never did so I called again spoke to someone named **** and he said he would refund my money I told him to let them come pick up the platter he said that wasnt necessary to throw it out A few days later I received a partial refund of $65. 31 when I paid a total of $83.80.i called back to let them know this was not acceptable its not ok for me to pay for molded fruit that could of had serious health issues if I or one of my family members had eaten that fruit they said they would refund the rest but never did. Also they have ****** reviews from other customers with the same complaint of molded fruit. I would like to receive the remaining monies I paid .Customer response
06/28/2024
Better Business Bureau:
At this time, I have not been contacted by Edible Arrangements regarding complaint ID ********.
Sincerely,
*****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.