ComplaintsforSpringfield Gardens Cooling Heating and Plumbing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired this company on 1/13/23 to unclog my toilet. When I called the dispatch was rude, and screaming. When someone finally came he smelled of marijuana. I looked back at my cameras, saw he was sitting outside for at least a half hour smoking. He came in and fixed the problem. He never gave me a receipt. Before he left he said I have 30 days for the company to come back to fix the problem with the toilet. The problem started to happen again. I called 2/2/23, the same dispatch answered the phone, I explained what was going on. He then proceeded to act like I was the problem. Then told me he would have someone call me back. No one ever did. I called 1/3/23 and this company is still giving me the run around! To the point they are no longer answering my calls! Please help, they took my $360 and won't honor dear agreement!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.