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ComplaintsforHillside Auto Mall
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi I'm a honest and hard working Nursing Aide single mom too whom had purchased a vehicle on March 23 2022 from Hillside Auto Mall. 21 days within usage of the unit a warning light came on the dash, so I had informed Hillside of the issue they told me to take the vehicle in. I went in and I told **** the Sales Manager that I no longer want the unit and he had told me to keep the unit he will get the issue fix. I got an appointment at ************ to get the unit fix. ************ didn't fixed the problem. ************ had informed ***** from Hillside of the issue with the unit. Hillside said they will order the part and get unit fix. 8 months after Hillside finally order the part. I spoke with ************************* Boss and he had confirmed that the part was ordered and that on 12/08/2022 I should take the unit to ***********nfor repair. ****** had said due to no loan he had reschedule for 12/14/22 he said that I will be getting a loaner, however ***** and ****** had confirmed that if I rent a unit they will reimburse me of the cost. ****** then told me that *********** would have a loaner. Unfortunately my unit was unable to start two days before the appointment date so I had gotten the unit towed in a day before. I informed Hillside and told them that I had gotten a rental for two days so I'm relying on the loaner to travel with my 6 month old infant to and from daycare because it's a far distance and it's winter. On 12/14/22 ***** from *********** denied telling anyone about any loaner because the company don't give loaners, however he confirmed that my unit will be ready the same day. ***** then call back later and told me that I cannot get my unit because Hillside didn't pay. I had to extend my rental. I went to hillside and told ****** that he's a liar he got furious and told me that he won't be paying for the repair of my unit nor will he be reimbursing me for my rental cost. Now I dont have a unit. I need Hillside to pay so I can get my unit back please.Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a vehicle from this dealer 9/04/2021 never got a car fax never was warned about the car being damage and having problems, two weeks later my car is making a squeaking noise I go back to the dealer they send me to Galaxy auto who they work with I get their they ask me where the noise coming from I tell them to test drive the car to see they tell me its the back rotors and install new ones I leave the noise gets worse from squeaking to rubbing sounding like a washing machine I go back to the dealer they send me to the same place now they install new brakes and rotors in the front I leave nothing changes it gets worse i finally book an appointment with ***** dealer for 10/19/2021 and find out the job was wrong done not only that but the car has three motor mouths engine damage and lower control arms bushings broken and not only that I am now waiting for them to sent papers so my warranty can be active to get it fix and have no idea of when that will happen and paid for the frontBusiness response
10/21/2021
This car has a clean car fax no accidents reported 1 owner and no issues this lady was taking care off by our mechanics but the problems she is referring to are normal problems of wear and tear on a use car the warranty she purchase can only be activated from 30to 45 days of the day of purchase we already contacted the warranty on good faith to help her out and the warranty contacted the ***** dealer wide she was there we have done everything that the law and our policies required from us we apologize for any miss interpretation of the use vehicles laws of the *********** that our customer my have and we are open to cooperate to address this situationCustomer response
10/21/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here
The *************** have not contacted ***** as of yet about me being active in their system and to fix the damages that are done they are saying the dealer has not send them proper information and Im here just waiting for them to contact **** from ***** dealer I have the information provided by ***** on whats wrong with the vehicle I dont feel I should pay when the vehicle came like this and I was not informed from this dealer this car had these issues I cant believe there saying these issues are normal when Im being charge I just purchased this vehicle 9/4/2021 I want it to be fix
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** ****
Customer response
01/04/2022
Never Got fix never got a second key to the car neither I payed out of pocket to get my front brakes and roters fix
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BBB Rating & Accreditation
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.