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Find a Location

MetCredit USA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • MetCredit USA

      Jamestown, NY 14701-5005

    • MetCredit USA

      PO Box 1132 Jamestown, NY 14702-1132

    Business ProfileforMetCredit USA

    Commercial Collection Agency
    Multi Location Business

    Current Alerts For This Business

    Out of Business:
    According to information in BBB files, this business is no longer in business.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    MetCreditUSA provides debt collection and credit reporting services to every type of credit grantor.

    Business Details

    This is a multi-location business.

    Find a Location

    MetCredit USA has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • MetCredit USA

        Jamestown, NY 14701-5005

      • MetCredit USA

        PO Box 1132 Jamestown, NY 14702-1132

      Location of This Business
      Jamestown, NY 14701-5005
      BBB File Opened:
      4/1/1986
      Business Started:
      1/1/1945
      Business Started Locally:
      1/1/1935
      Business Incorporated:
      6/29/1965
      Type of Entity:
      Corporation
      Alternate Business Name
      • Credit Bureau Of Jamestown, Inc.
      Business Management
      • Mr. Andrew Hartweg, Vice President/ CFO
      • Mr. Brian Summerfelt, President/CEO
      Contact Information

      Principal

      • Mr. Brian Summerfelt, President/CEO
      Additional Contact Information

      Fax Numbers

      • (716) 661-9484
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      13 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/22/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Received a collections notice in Sep 22 from *******, no communication had been received prior. I immediately called and paid the bill and was told MetCredit would be notified to withdraw the collection. I found out today my account is still in Collections with MetCredit (5 months later). When I called *******, they confirmed payment and said it was on me to call MetCredit to dispute and gave me a bogus number. MetCredit will not answer nor return my calls. 
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Daniel L

      1 star

      05/11/2023

      If I could leave this with no stars I would have. This company is unprofessional. I'm unable to pay a bill that we never received in the mail, by phone, text, or email. Can't pay online without account number or by phone because NOBODY EVER answers the phone or returns a call. It's been months and I can't make healthcare appointments until copay is resolved.

      Local BBB

      BBB of Upstate New York

      BBB Reports On

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