ComplaintsforTA Excavating & Concrete
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Complaint Details
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Initial Complaint
11/08/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Left us with a partially completed job. Took the money and ran. Does not return calls or texts; nor will he answer the phone.Business response
12/02/2021
BBB spoke to Tom at business and the following was relayed:Everything in the contract was completed. There were things above and beyond the contract that I paid for and did not charge the customer for. I also fixed things that were not in the contract for the customer. I have plenty of pictures of the completed project. I have no idea what the customer is talking about.Business response
12/06/2021
I have read the complaint! The desired work that this costumer is saying that wasn’t completed, was extra to what was in the contract. Also the size of the job was made bigger and the costumer was not charged extra. The fire pit kit was also an extra that I paid for and didn’t ask for more money. I was subcontracted out by his landscaper who helped with the job. I paid the gentleman out of my own pocket to buy the Extra material (fire brick) which is not needed but costumer insists on having it put in, and place it in the fire ring. I would like to see his copy of the contract where any of this extra work, which he was never charged for, states that it’s not completed?Customer response
12/07/2021
Better Business Bureau:The scope of the work was to to build a fire pit and patio... It was supposed to be a hand built pit with fire brick floor and hand built pit. Mr Alessi is making sound like this was not part of the work...? He was hired in July with completion to be no later then mid August or 1st week of September. I was referred to Mr Alessi by my landscaper but never was he subcontracted.... All payments where made to Mr Alessi not to landscaper...Again my complaint is the work was not completed by Mr Alessi. Clearly in my text submitted the work was not completed and he himself was pissed that the work was not complete and poorly done. So what ever side work he worked out with landscaper was his business!!! Not mine. Just complete the work...! I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, **** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.