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ComplaintsforLiquid Monkey
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was sold a product that did not work. I called they said wait until the owner returned from vacation and he would handle it. I did that, and he told me that you cant return anything that has been used. There is no way to know that it is defective without trying it.Business response
03/06/2024
The product in question was a glass water pipe intended for use with tobacco or cannabis products . The product had been extensively used and could not be returned because of the excessive amount of cannabis resin that had accumulated over a month of use. It was obvious that the customer has been using the water pipe and that it was functioning properly. When I asked to view the receipt to verify the sale the customer became extremely hostile and began threatening me with vulgar language. Before he became hostile I offered to replace the item at my wholesale cost trying to diffuse the situation which was escalating quickly.Customer response
03/15/2024
I am not sure what more info I can provide. He was completely dishonest in his response. He did not sell the item or take my phone call. I understand that was his employee. I was told i would receive a refund whenever the owner returned. I was not offered any type of wholesale refund that he claims. He wanted me to buy another item at "discount" .If the first item does not work...who would buy a 2nd as resolution. He has a local reputation for scamming people that i unfortunately discovered after it happened to me.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.