ComplaintsforSchutts Saw & Mower Service, Inc.
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Avoid this place like the plague if you value your time and money. Take your business to ****** * **** or ******** for *** ***** related products. I bought a brand new **** ****** series for $3000 last summer of 2023. Within the first two months one of the tie rod ends sheared off. This year summer of 2024 the battery is already dead (manufacturer acknowledged a defect) $100 no warranty. TWO WEEKS LATER the carburetor needs rebuilt on a brand new engine. $175 no warranty. The manager (Dan) would rather argue with you at the counter rather than taking any responsibility whatsoever. It's almost comical. ***Do not go to this dealer if you expect customer service***Business response
07/08/2024
Called business and spoke with Dan and this was relayed:
We have resolved the issue with the consumer.
Customer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.