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Find a Location

Chautauqua Pools & Power Sports LLC has 1 locations, listed below.

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    Business ProfileforChautauqua Pools & Power Sports LLC

    Pool Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This Business Offers the Following Products and Services: Ground Pools, Fiberglass Pools, Hot Tubs, and Outdoor Recreation Vehicles.

    Business Details

    Location of This Business
    1755 Foote Avenue Ext, Jamestown, NY 14701-9363
    BBB File Opened:
    6/30/2009
    Years in Business:
    20
    Business Started:
    1/1/2004
    Business Incorporated:
    3/16/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    10:00 AM - 5:00 PM
    T:
    10:00 AM - 5:00 PM
    W:
    Closed
    Th:
    10:00 AM - 5:00 PM
    F:
    10:00 AM - 5:00 PM
    Sa:
    9:00 AM - 12:00 PM
    Su:
    Closed
    Business Management
    • Ms. LeighAnn Eklund, Store Manager
    • Mr. David Wahlstrom, Owner
    Contact Information

    Principal

    • Ms. LeighAnn Eklund, Store Manager
    • Mr. David Wahlstrom, Owner

    Customer Contact

    • Ms. LeighAnn Eklund, Store Manager
    Additional Contact Information

    Fax Numbers

    • (716) 484-0090
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We had an above ground pool installed June 2022 which is under warranty. A piece of the pool broke and in May 2023 we requested the new part as it was covered 100% under warranty however every time we asked if the part has came in they say it is on a truck. It has been 5 months and again today 10/9/2023 they said they hope the part is on the truck that’s coming on 10/10/2023. Our pool heater also is broke which they said they are also waiting on a part! They had all summer and nothing.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James C

    1 star

    08/18/2023

    Chautauqua pools is the most unprofessional and are not dependable at all. The in ground pool that we had installed was one issue after another right from the beginning. Several times they would say they are going to be there on a specified day and they did not show up or even hear from the for days The wiring looked like something a teenager did which I cleaned up before inspection was done. Just to find out that the GFI outlet was not installed which I’m sure he will blame the electrician but the electrician went thru hell trying to deal with Brandon not doing as he said he would. The cover for the drain looks like something out of the hood that is not even functional. Which has been an issue for 1 1/2 months where we have been told one story after another. On several occasions Brandon complained about other customers giving him grief. No freakn wonder when you run a business in this manner. I can just imagine the hassle of getting to pool closed for the season that was already payed for.

    Local BBB

    BBB of Upstate New York

    BBB Reports On

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