ComplaintsforCorp Housing Group

• Initial Complaint

  01/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is a complaint I am lodging against both *********** and Corphousing Group (who have now rebranded officially as *************** on November 2, 2022) .On June 16th, 2022 I booked a 3 night stay for Dec 2 5th, 2022 through *********** at ****************** Hotel in ** City I received an email from ****************** that my reservation (#**********) was confirmed and that I would have until November 28,2022 to cancel.My Confirmation #: ********** My credit card was immediately charged $950.17 US by CorpHousing Group. On November 15th, 2022 After finding some troubling information online, I cancelled my reservation with the hotel and made reservations elsewhere. I immediately received an email from the hotel indicating that my booking was successfully cancelled at no charge, and my money would be refunded within the next 30 days. The long delay was to ensure there would not be a double refund. Exactly 30 business days later. on Dec 27, 2022, I received an email from *********** indicating that my refund had been approved and I could expect repayment in about 5 days.January 8th, 2023 With no word on my refund, I tried to contact *********** for help in recouping my payment. I discovered that "customer service" at *********** is by phone only and on both calls, my connection was "dropped" half way through Basically there is no customer support at *********** and the all ******* Hotel is programmed to do is apologize and then delay, delay, delay. In the meantime, CorpHousing is in the background with thousands of dollars which is legally owed to their customers according to their advertised terms. I have documented all communication with them, and it is in the *** file I am attaching to this complaint. I am requesting whatever assistance you can give to have my money refunded. The last thing I want is another apology for their abysmal customer service!

  Business response

  01/11/2023

  Thank you for the inquiry, the delayed refund is related to a credit card processor issue and we have reached out directly to the guest to resolve the matter promptly.

  Customer response

  01/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I am in receipt of their reply from ************************** which indicated that the money owed to me could not be refunded to my credit card due to an issue with their credit card processor. This email proposed 2 very unsatisfactory options; Zelle (not even available in my country) or ACH Bank to Bank wire transfer. Reading other similar complaints online, I see that the promise of prompt return of the money through either option, rarely materializes. Apparently, it is given only to have the complaint removed or marked as solved. Therefore upon receipt of their proposed solution, I initiated a credit card dispute with my credit card company, and my bank will now take over the fight with them to have the money returned.  I will have it refunded to my credit card pending resolution of this chargeback. This suggests to me that this is not the first time my credit card company has dealt with chargebacks with this company.  I would recommend this solution to everyone dealing with the dishonest tactics of CorpHousing Group/LuxUrban Hotels.  With enough successful chargebacks, they will be limited in payment providers willing to do business with them.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  11/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  It has been over 30+ days since I canceled my reservation 09/23/2022. The message I received when I booked in July 2021, stated I would get credit back with no charge. Today is 11/11/2022, and still no answer or refund back of $688.14 The reservation group says they have to wait to refund me due to some instances the agency I booked this reservation with, *** refund me and then the agency *** invoice them prior to the reservation group refunding me.They stated they want to avoid a double refund, and they have to wait for confirmation from the travel agency and this takes some time. I did state this is their internal problem with the reservation and agency group , not the customers. I did state to them I am entitled to my refund as their terms state. I did also state them holding out is misleading , unfair practices and impactful to customers doing business with them.When I cancelled my reservation-The email conf on 9/23/22, I received stated I would be refunded in the next 30 days of cancellation , In the terms of my agreement -as long as the cancellation was done before October 4,2022 I would be getting a full refund.I have called the customer service line with no call back after I have left numerous voicemails. I have emailed the reservation *************** contact center with no results Except both reservations and agency stating they cannot credit my credit card back but could wire or Zelle me my refund.I provided my phone number and email address for Zelle. To date 11/11/22, no response and no refund.They refuse to respond to my emails and yet return my calls.

  Business response

  11/17/2022

  Hello *****,

  We apologize for the issues youve had with our organization and with receiving your refund in a timely manner. An escalated payout request has been submitted in the amount of $688.14 to be issued to you via Zelle which you can expect to receive within the next 7 days. Again, we sincerely apologize for the negative experience, and please know we are working hard at taking the necessary actions to prevent unfortunate issues such as this from occurring in the future.

   

  Sincerely,

  SobeNY Management Team

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am writing to request assistance from Better Business Bureau in obtaining a refund from CorpHousing Group in the amount of $6639.90, which represents an incorrect charge made to my **** credit card in the amount of *******, plus any interest and fees which may accrue on this amount. Time is of the essence to limit penalties and interest charged to our ****. This has been over one year in the making. In September 2021, I reserved two apartments. On October 11, 2021, we paid in full. Dates of the reservations were to be October 10, 2022 through October 13, 2022, an entire year later. On September 23, 2022 I got an email that the reservation had been canceled. Their email included the following: We are prepared to relocate you to another property in the same area immediately at no additional cost. Rest assured, we will cover any extra costs related to booking a new reservation for you on our end. There will be no additional cost to you". We were transferred to the Relocations Team, ************, whose job it was to find us a place to stay and arrange payment . He found us a hotel, but payment for it fell through. The hotel charged our rooms to the **** we had given them for incidentals. On October 27, 2022, I contacted ************ and told him we had been charged for the rooms He referred the case to the Refunds Team and reassured me again that they would pay for everything. On October 28, 2022 he asked me for a printout of the hotel charges, so he could ask them to reverse the charges. I sent that to him. On October 29, he asked me for bank information so that CorpHousing could wire me a refund. I sent that to him. On October 31, he told me a refund would be issued by the end of the week. Nothing. I am concerned about, both the $5600 charge to our credit card, and interest and penalty charges that will accrue if this goes on. We are claiming an additional $1000 to cover interest and penalties.Thank you for your assistance.

  Business response

  11/22/2022

  Hello *******,

   

  Thank you for reaching out to us, and please accept our sincere apologies for the negative experience.  A wire refund in the amount of $5,639.90 was issued to you on 11/18/22, and a copy of the confirmation receipt is attached.  If there are any additional issues that remain outstanding, please send us an email at ********************************* and we are happy to assist.

  Warm Regards,

  SobeNY Management

  Customer response

  11/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  08/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a reservation using booking.com at ****************** Hotel, ********. They charge me $747.68 the reservation was made on March 22, 2022 and I was supposed to stay from July 14 to July 17, 2022. One week before July ************************************************************************* that everything was set. I took my flight on July 14 with my wife and my son from ***** to ******** at 8:00 am and we arrived to the hotel around 1:00 pm. I was ready to check in when they told me that my reservation was cancelled and an e-mail was sent to me, I went through my e-mails and I found it, they was letting me know about the cancellation on July 14 at 9:58 am when I was landing in ********. My son and my wife were hungry I was carrying the luggage under the summer's sun, the situation was so uncomfortable. I contacted booking.com and they found me another hotel but I had to pay $972 from the budget I had for expenses. Booking.com promised me that they'll cover the price difference and they did, on July 20 I was cashing out $224.32 from booking.com and they told me that the Hotel could take 12 to 15 business days to refund me the $747.68. After the 15 business days I contacted the hotel by e-mail and they told me that they will send the money through *****. No money was sent. Aug 15 I contacted the hotel again an now they're telling me that could take 14 to 30 business days so they can refund me the money. Obviously something it's wrong here, I'm not rich, I'm a hard working class man who was saving money to take his family to the worse vacation experience ever. I would like to know what's going on. Thanks!

  Business response

  08/18/2022

  We are genuinely sorry for the cancellation and subsequent delay in the refund process. We have searched all of the correspondence with the guest but are unable to locate the email and phone number the guest said is associated with their Zelle account. As soon as the guest is willing to provide this information we will expedite the refund to that Zelle. 

   

• Initial Complaint

  06/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a reservation on 12/28/21 for an apartment in ******. The company was requesting a copy of my drivers license and some other information that I did not feel comfortable supplying for a 4 night rental so I cancelled on 12/30/2021. I received my deposit refund very quickly. On 2/19/2021 the charged me the entire amount, $688, for the rental. Since March 13th, 2021, I have been trying to get my refund. They claim they cant put it back on the original card, even though they charged that card without my permission. I have sent bank wire information they requested and a Zelle account. Every time I get an answer they say my refund is being processed.The **** reservation #********* I also received a receipt # ****-****

  Business response

  10/13/2022

  Dear *****************,
  
  Your refund is in process, thank you for your patients.

  If you have any questions or concerns please reach out to us at ***************************

  Thanks, 

  Reviews Dep

• Initial Complaint

  06/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On November 30, 2021, I made a reservation through Booking.com and prepaid a housing reservation through Corphousing Group, dba ****** Garden Stays, in the amount of $649.22 for a stay March 27 through 30, 2022 in ******. On March 23, 2022 I was notified by Corphousing Group that my reservation had been cancelled because they could not "validate my information". I was forced to make other arrangements and cancelled the reservation myself through Booking.com to protect myself. I was assured by Booking.com that I would receive a full refund because my cancellation was completed within the proper cancellation window but to allow 30 days. Corphousing group said my refund would be processed within 3 to 5 business days. Over 60 days has gone by and no refund. I have e-mailed Corphousing Group on numerous occasions and all I get is "we'll refer this matter to our refund department" or "we're working on it". They said that the payment processor that I had been charged on was terminated and they were unable to resend my refund. I asked them to just credit the credit card that was used to make the original reservation or issue a refund check. The ************ they would consider would require me to divulge my entire banking information to them. Please take a look at the other complaints that you have received about this business and you will see a very common theme throughout. These people are running a scam and they're using Booking.com's website platform to do it. You show this company operating out of *******, **. My information shows them operating out of *****, **. However, the phone number listed is the same for both locations.

  Customer response

  07/02/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Corp Housing Group regarding complaint ID ********.
  
  Sincerely,
  
  ***** And *********************
  

• Initial Complaint

  05/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This "business" is a fraudulent scam, plain and simple. I attempted to book a stay at a hotel in ***. The reservation did not go through and I received a notification saying the hotel was booked. Imagine my surprise when I received not one, but three credit card charges over the course of the next few weeks totaling over $1,000 for a hotel stay I was not allowed to even book. I have reached out dozens of times via phone and email over the past few weeks to get this rectified, to no avail. No one has answered the phone the many times I've called and the 2-3 email responses were totally unhelpful. The people who run this "business" are thieves.

  Customer response

  06/19/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Corp Housing Group has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************

• Initial Complaint

  04/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Booked a hotel stay for SOBENY on 10/10/21 or dates December *****th. The hotel canceled my reservation on 11/26/21 due to the hotel not being ready to be open yet. They claimed the would issue me a refund for my charge of $1071.38 and they never did. Multiple attempts to contact the company received no replies and a phone number that went straight to voicemail.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On November 5, 2021 I booked a property managed by CorpHousing, LLC in ******, ******** for Jan *****, 2022 through booking.com and signed a lease sent by CorpHousing, LLC. Money was debited from my account by CorpHousing, LLC on November 8, 2021 for the booked 4 night stay. I adjusted my stay in January of 2022 to only 2 nights and it was approved (no money was refunded at any time). My check in date was 1/14/22 with an approved check in time between 3-4pm MST. On our check in date (1/14/22) I was in communication with the business through booking.com and assured multiple times that my check-in information was being sent. After 5pm on 1/14/22 I was informed that my accommodations were no longer available due to an "unfortunate maintenance issue". I was left in ****** with no place to stay and no alternate given. CorpHousing, LLC then proceeded to **** my credit card as "invalid" on the booking-despite the fact that I had prepaid for a 4 day stay in November of 2021. I was in communication via text message from CorpHousing, LLC that my refund would be processed "as soon as funds were available", but I have heard nothing from the company in the last 5 days. I would like my total cost of $525.91 refunded ASAP. Attached is my contract from CorpHousing, ********** and the transaction from my online bank account from 11/8/21.

• Initial Complaint

  12/13/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I reserved a corporate housing rental on October 27, 2021 for 2 nights for $495.78. My plans changed and I attempted to reschedule for the same property for a day later however the property was not available. Post which I immediately canceled my reservation. I received a email from Corp Housing indicating that my refund would be processed within 30 days. On December 1, 2021 I attempted to contact Corp Housing to inquire about the status of my refund and was unable to reach anyone via phone so I left a message. I attempted to contact them via an email link in my original confirmation but my email bounced back. I finally received a TEXT message stating my account had been referred to the refunds department. I received an email from them on December 2nd stating that they would be crediting my refund by the end of the week. The end of the week had come and gone and I texted back daily to advise I had still not received my refund and I continue to receive only a response that they have referred the matter to their refund department. I inquired if I could escalate to someone or actually talk to a human being and I have yet to receive a response. Any assistance you could provide in helping me get my refund would be much appreciated.

  Customer response

  01/23/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Corp Housing Group regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩