ComplaintsforValor PayTech LLC

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  September 2023 I reached out to the company to begin using their equipment for credit and debit card sales of honey. I was told that the company would charge the customer the credit card fee and I would not incur any cost for the use of their system. However, after the first month of using the system my debit card was charged. When I called the company, they said that they charge the customer and me, as well as a monthly rental fee. This information was contradictory of the initial phone conversation. Therefore, I wanted to cancel my use of their equipment. I was then told I would be charged an early termination fee of $295. This was also contradictory of the information they shared with me over the phone. I specifically asked if there was a fee if I decided not to use their product and was told no. After, many conversations with various staff members within the company I was told that they would allow me to return their equipment without charging me an early termination fee. However, when I returned the equipment, I was charged. I have reached out several times since trying to get a refund and the company will not longer answer my call or return my phone call. This company is misrepresenting their contracts with customers and refusing to uphold the promises they make to customers. This company should not be used by anyone. The company should be made to refund my money and be made to be honest with their customers about the costs they will incur.

  Business response

  11/13/2023

  We understand your frustration and apologize for any inconvenience you have experienced. However, we would like to clarify that Valor Paytech is not the company that provides the processing services mentioned in your complaint. We sell our products to companies that offer payment processing services, and we do not directly sell to merchants.
  
  It seems there may have been a misunderstanding regarding the company responsible for billing and account-related concerns. The company you signed up with for credit card processing services is the one responsible for all billing matters, including any fees or charges incurred.

  
  We recommend reaching out directly to the company you signed up with to address your concerns and seek clarification on any billing discrepancies and providing further information on their contract terms and conditions.

  
  We apologize for any inconvenience caused and hope that you are able to resolve this matter with the appropriate company.

  
  Sincerely,

  Customer Support Team ********************

  Customer response

  11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

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