ComplaintsforInterboro Insurance Company
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Complaint Details
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Initial Complaint
02/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid a **** in on December 7, 2021 for an installment for homeowners insurance. The money was out of my account on Dec 9th. The company did not post it until after Dec. 20th and cancelled my insurance without notifying me until January, 2022. I called customer serivce to inform them that I paid the ****, they fixed it, but then sent me a check for payments from the past. Instead of being in danger of losing insurance gain, I re-paid the **** and deposited the check. The company put a stop payment on the check without telling me and now they were double paid. I received a $15 stop payment fee from my bank. I spoke to ******** at customer service 3 times in a month and he refused to let me speak, was nastly and rude, degrading and never had mangement call me as requested. I just received another payment today, 2/12/22, and it is due in 3 days (2/15/22). I want to speak with management ASAP, want ******** fired, and would like *****, the broker for the insruance, to be notified at how they are being respresented by this horrific person and company.Business response
02/16/2022
Insureds policy cancelled as we did not receive payment. A return premium was sent to the insured. Before receiving money, Insured called and proved that payment was made and was apparently allocated to a different policy. We agreed to reinstate the policy and put a Stop Payment on the return check. Insured received the return premium and deposited the check but the bank already issued the Stop Payment. Insured was upset they were charged a $15 fee. We spoke to insured and as long as they provide us with proof that they are charged a fee, we will gladly reimburse them. This should not be a valid complaint because as we agreed to reinstate policy when insured called, insured should not have deposited the check. Nevertheless, we still will reimburse the insured upon receipt.
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Contact Information
100 Jericho Quadrangle
Ste 135
Jericho, NY 11753-2702
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.