Business ProfileforMiracle Ear

I am writing on behalf of my mother-in-law, ****** ******* On approximately May 3, 2023, she saw an ad stating that she would receive a $20 gift card to ******* in exchange for taking a hearing test at Miracle Ear, which she then did. Her husband, also JF, also took a test and had believed he would receive a $20 gift card as well. They took the hearing tests at the store located in Avon, CT and were told that Miracle Ear did not have the ******* gift cards in the store and that they would receive the cards by mail instead. After a few weeks went by, Mrs. * had not yet received her card, so she returned to the store. The man who gave her the hearing test saw her and asked if she had come back for hearing aids. She replied, "I haven't decided yet, I am still thinking about it. I'm here because I haven't received my gift card yet." He then said that he did not have time to help her with this and he was not interested in gift cards and had customers to see and paperwork to do. She claims he was "very rude." Mrs.* then called a Miracle Ear main number that she had found and was told to call another number and to follow the steps from the recorded, outgoing message. When she called this number, though, she received instruction that she describes as very convoluted, too difficult to follow, "especially for an 83 year--old who may have trouble hearing." She also saiid that the instructions entailed utilizing computer skills. My mother-in-law just wants to receive her $20 gift card and the one that her husband earned by taking a hearing test, as well. She was also later told that the offer was for one per household, but according to Mrs. * this piece of information was not advertised anywhere. (I used initials in accord with how I understand your terms)