ComplaintsforMiracle Ear

• Initial Complaint

  06/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am writing on behalf of my mother-in-law, ****** ******* On approximately May 3, 2023, she saw an ad stating that she would receive a $20 gift card to ******* in exchange for taking a hearing test at Miracle Ear, which she then did. Her husband, also JF, also took a test and had believed he would receive a $20 gift card as well. They took the hearing tests at the store located in Avon, CT and were told that Miracle Ear did not have the ******* gift cards in the store and that they would receive the cards by mail instead. After a few weeks went by, Mrs. * had not yet received her card, so she returned to the store. The man who gave her the hearing test saw her and asked if she had come back for hearing aids. She replied, "I haven't decided yet, I am still thinking about it. I'm here because I haven't received my gift card yet." He then said that he did not have time to help her with this and he was not interested in gift cards and had customers to see and paperwork to do. She claims he was "very rude." Mrs.* then called a Miracle Ear main number that she had found and was told to call another number and to follow the steps from the recorded, outgoing message. When she called this number, though, she received instruction that she describes as very convoluted, too difficult to follow, "especially for an 83 year--old who may have trouble hearing." She also saiid that the instructions entailed utilizing computer skills. My mother-in-law just wants to receive her $20 gift card and the one that her husband earned by taking a hearing test, as well. She was also later told that the offer was for one per household, but according to Mrs. * this piece of information was not advertised anywhere. (I used initials in accord with how I understand your terms)

  Business response

  06/20/2023

  Good afternoon.

  Thank you for your message (Complaint *********.  

  The Miracle-Ear Case number is ******

  This complaint has been sent to the Regional Manager (Jason F******* of this independently owned and operated store (Avon, CT).  The ownership group of this store is:  Frasier Enterprises, 131 Enterprise Rd., Johnstown, NY  12095.  Phone 518-736-2284. 

  All future communication for this BBB complaint should be directed to:  Frasier Enterprises.

  Best regards,

  ******* *********

  Miracle-Ear Customer Care

  800-241-1372

  Business response

  06/21/2023

  Complaint has been forwarded to Jason F******* regional manager.  The store is being advised to reach out to the gift card company to send the gift card directly to her home address.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June21st 2022 i went to miracle ear for the advertised free trial. I was coerced into purchasing aids and financing through ******* ****. I told the salesman i could not afford them yet he persisted. On july 8th I was in an accident and needed emergency abdominal surgery . I was hospitalized for two weeks and then incapacitated for 8 weeks. I missed the 30 day return deadline. I explained my situation and tried to return the aids at the store and they refused to take them, manager then informed me that 30 days is the policy and no consideration for extenuating circumstances. The first two payments have been declined as I am simply unable to provide the funds. I was out of work for almost 4 months.

  Business response

  12/21/2022

  Hello, The customer did purchase hearing aids on 7/21/22 and the fitting was completed on 7/28/22.  She had a 1 month follow up 8/18/22 appt that she did not show up to.  Text messages were sent as reminders of upcoming appt and follow up reminders to reschedule her appointments.  Customer did not call in regarding her circumstances.  I have no notes in the file that the customer came into the office requesting to return and get a refund of the hearing aids.  However, she was aware that there is only a 30 day return policy.  At this time, no refund can be issued.  Rachel M**** Executive Assistant to the President Miracle Ear  

• Initial Complaint

  09/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Date of transaction:11/10/2021 Amount of money: $1199.00 Miracle was committed to provide services covered by the purchased insurance, which was titled "Lifetime Unlimited Service Plan" for $example 1199.00. Nature of Dispute: On April 22, 2022, I made an appointment due to a faulty hearing aid. The receptionist said my service plan had expired (which it had not). A discussion ensued, and when they would not honor the insurance, I just wanted my $1199.00 refunded and to forget about fixing the hearing aid. She said fine, but that I would have to go further up the company ladder to get permission for the refund. From that moment on, it has been call after call telling me someone would call me back within 48 + hours, but I have not received one call back. My calls then increased to each division of the company, and their replies were to contact anyone other than them. I have even written the CEO at Miracle Ear Headquarters...no reply. I am 87 years old, and this has taken a toll on me. $1199.00 is a lot of money on my budget. I have the receipt of purchase, the service order, and copies of a letter sent to the CEO. The invoice #**** is on the payment receipt. Sincerely, ****** ********

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