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Find a Location

Castons Clean Cut Construction, LLC has 1 locations, listed below.

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    Business ProfileforCastons Clean Cut Construction, LLC

    Arbors

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    93 Wynkoop Dr, Kerhonkson, NY 12446-1531
    BBB File Opened:
    10/17/2022
    Years in Business:
    4
    Business Started:
    3/31/2020
    Business Incorporated:
    3/31/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Donavan Caston, Owner
    Contact Information

    Customer Contact

    • Mr. Donavan Caston, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/17/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I first contacted *************************** on 7/26/22. He responded via email to an inquiry seeking a handyman posted on a local "Nextdoor" website (neighbor networking site to share referrals for businesses/help wanted). He promptly responded:"Im a ********* and also live in olive bridge and would be happy to take on some extra work close to home. If youd like me to stop by and check it out feel free to call me. ************"We arranged for him to come by to discuss projects. On the spot he helped install an AC unit; I offered to pay but he declined, saying we can add it to my tab. One task included replacing a broken window pane on my garage door. He provided dimensions. He came back to replace the glass, but the piece I ordered was an inch off, which I initially thought was the glass shop's error. Before I went to the glass shop I confirmed the dimensions with ******* via text and he again provided dimensions at which time I realized that the error was on our end: the original dimensions he provided were an inch off. While he was here, he installed a new mailbox and took a wood folding door that had been in storage and agreed he would treat mold, pick-up/replace hardware for door track to replace in bathroom. He also agreed to pick up parts to fix a toilet. Last contact was on 9/15. ******* responded apologetically to a text I sent 4 days earlier checking to see when he was available to f/u; he said he would try to come by over w/e but explained he was very busy. We agreed to postpone the 3 repairs since I would be out of town. "Look forward to working with you soon, " were the last words I heard from him. I texted him on 9/25, 27, 10/1, & 8, and left many VMs but received NO response. My last text, out of frustration, I said I would contact the BBB if I did not hear back & asked where I could pick up my door. NO response. I do not have his new address in ***********, where he said he lived. Your help trying to get my door back is appreciated! Thank you!
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    BBB Serving Metropolitan New York

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