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Complaint Details
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Initial Complaint
12/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a few perfumes on December 5th.They just created a tracking number but never bothered to ship. Emailed them several times, but they never responded.
Business response
12/18/2023
Hi *****,
We are still having high volume workloads since Black Friday and Cyber Monday. Unfortunately, it causes us to process some orders lately...
As we notified you yesterday, your package is out for delivery and its expected delivery is in the next couple hours.
Please accept our sincere apologies for the delay
Thank you for your understanding!
Customer response
12/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
You sent me after so many days after stringing me along, and you didn't even send me all the items. Attaching screenshot of our email conversation.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *****************************
Business response
01/02/2024
Hi *****,
We are very sorry and apologize for the inconvenience.
We really don't know how our warehouse team made that mistake... Please accept our sincere apologies.
We would like to let you know that we have shipped a new package on December 29.
Your package is on its way to you and its expected delivery is by Today, January 2.
You may track your package at any time using the link below.
**********************************************************************************************************************
You are going to receive 4 pieces instead of 5. That is why we have issued a $111 refund to your PayPal.As you know, the rest of your order has already been delivered!
Apologies again
Thank you for your understanding,Initial Complaint
02/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
They sold me a fake creed perfume. The batch number doesn't exist i looked it up. I tried to call them from the number you had posted. I only ordered from them because they were A rated by bbb. Anyway I called and would get hung up on finally sombody answered asking who's this and I told him I want to return the fake and he hung up on me. I suggest you re evaluate this businessBusiness response
02/27/2023
Hello BBB,
Customer reached out to us via email as well and we took care of him.
We told him that "All products sold on ************* are 100% authentic guaranteed. We directly purchase products with invoices from major manufacturers and distributors, so all products we sell are guaranteed to be authentic. We definitely stand behind all products we sell. Absolutely NO dilutions, imitations, or knockoffs." and asked him "Did you open or use the item you received?".
He said "No I did not open or use the item.".
Then we said "We can accept your return then, please use the attached prepaid return label to return the item back to ** and please don't forget to ship it with ***** Your refund will be made once we receive the item.".
He used the return label that we sent and shipped the item back to **.
**********************
********************************************************************************
After we received and inspected his return, he issued a full refund to his PayPal account.
Customer response
03/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I never recieved a refund from pay pal. He's lying I even called my bank and they said they never recieved a refund
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Customer response
03/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
You should check pay pal I didn't get my money back I checked plenty of times
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business response
05/04/2023
As we mentioned before, we issued your refund to your PayPal account on February 21.
Please contact with PayPal for further assisstance.
Initial Complaint
12/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Tried to order online with 2 separate credit cards and all required personal info. Both times response was card declined. There was no valid reason for the card declined. Tried calling the phone number listed on the BBBwebsite and not a valid phone number. Emailed customer service with no reply. Concern is the reason the prices are much lower than elsewhere is this may be a sham operation.Business response
12/08/2022
Hi *****,
First of all, we would like to let you know that we responded to your email on the same day. Please see the attached screen shot. As mentioned on the email, we don't have phone call service. The phone number listed on the BBB is valid. Some of our customers reach us with no problem.
Second of all, you tried to make a purchase for two times, the first one was declined due to "The customer failed 3D Secure authentication."., the second one was succeeded. Please see attached screen shots for the payment details. Your order has been shipped by the way and it's on the way to you. Here is the tracking number and the link. ********************** * **********************************************************************************************************
Lastly, All products sold on BeautyLIV.com are 100% authentic guaranteed. We directly purchase products with invoices from major manufacturers and distributors, so all products we sell are guaranteed to be authentic. We definitely stand behind all products we sell. Absolutely NO dilutions, imitations, or knockoffs. Department stores, malls, and big retailers have unavoidably high overhead expenses such as rent, utilities, insurance, etc. Since BeautyLIV.com is just an online retailer, we do not have the same expenses as physical retailers, so this gives us the opportunity to offer products at amazingly low prices.
We hope the information helps you. Please let us know if you have any other question or concern.
Have a lovely day,
BeautyLIV.com
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.