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Complaint Details
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Initial Complaint
11/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Four trips to our home to repair heater failure, each time replacing different parts, same results- heater failure. Each time we asked if replacement was needed met with no response or follow up. Last trip to the house with no heat for the fourth time we were told the most recent part replaced had blown up inside our heating unit! Told that there was an unsafe condition inside the unit caused by the age of the machine. Incompetent company unable to repair and put our home in danger of a fire hazard!Business response
11/30/2021
Please drop the claim. We replace their heating system this morning. It is up and running.
Thanks!
*****************************
Customer response
12/07/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:As previously stated, four trips to our house with "no heat" each time replaced a different part. Fourth trip, emergency call two days after "igniter replaced" (previous statements sent) we were told the technician that the part "exploded inside the machine and we had a water leak from our A/C unit that causes rust and we would need a new heating unit:" $1300 in at that point and no heat - the owner agreed that the tech used a bad choice of words but would install new unit that day. Unit got installed followed by a $4,600 **** which he offered a "courtesy discount" of $600. He is refusing to apply any of the $1300 already paid and demanding full payment by check!? Please Advise- ******************* ************
Customer response
02/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.In regards to complaint #********, I have come to an agreement and payment terms with Flynn Aire and the issue has been resolved.
Sincerely,
***********************
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Contact Information
278 Indian Head Road
Kings Park, NY 11754-4805
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.