ComplaintsforPrestige Automobiles, Inc.
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Complaint Details
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Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car had broken down due to an issue with ********* terrible engines in the 2012-2016 *******'s. I spoke with *************************** at Prestige Toyota because they are who handles all maintenance on the ********* as they own the neighboring dealership that shares the lot. *************************** assured me that my warranty was good still on my 2013 ******* and said thank God for the extended warranty we got, only to tow the vehicle to them and a month later be told he read it wrong... He's the HEAD of the service department. He sees warranties every **** day. He told me and my father that our warranty would cover a new motor through the powertrain still being good. Then calls me and says he made a mistake, then quotes me $7000 for a new motor. Made me tow the vehicle to them just to bait me in hook line and sinker then try to scam me with dealership prices. He verbally confirmed the warranty was good and even showed on the computer. I think that's a verbal binding agreement to fix my car that has been maintained on time and is in near pristine condition. If this gets nowhere through the BBB, I will file legal action as recommended by a local lawyer that deals with corporate mistreatment and unlawful business practices.Customer response
05/17/2024
Better Business Bureau:
At this time, I have not been contacted by Prestige Automobiles, Inc. regarding complaint ID ********.
Sincerely,
*********************************Initial Complaint
03/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed a $500 deposit with ***** at Prestige Automobiles on 6/20/22 to reserve a 2016 Toyota Corolla LE.I contacted ***** on Friday 6/24/22 at 8:49 am to inquire about picking up the automobile but I was told the vehicle was not yet ready to be picked up.I contacted ***** again on 6/27/22 at 9:58 am to inquire about when the vehicle would be available but we did not have mutual availability.On 7/5/22 at 11:37 am I contacted ***** to request a refund of the $500 deposit but I have not received the refund or a response.Customer response
04/01/2023
Better Business Bureau:
At this time, I have not been contacted by Prestige Automobiles, Inc. regarding complaint ID ********.
Sincerely,
*********************Initial Complaint
01/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 1/4/23 I had an appointment at Prestige Toyota. When I had called to inquire about possible recalls for my malfunctioning vehicle doors, I was told that there was an extended warranty for coverage of door components because the problem was very common. So I scheduled the appointment. When I arrived I was told that if the extended warranty didnt cover the specific issue my doors were having, I would need to pay a diagnostic fee. If the warranty did cover the issue, I wouldnt have to pay the fee. Of course, when I picked up my vehicle I was told that a problem had been identified but it wasnt covered by the extended warranty so I would have to pay the diagnostic fee, which I did. Two days after my appointment I called to inquire about the details of the extended warranty and was told by the service manager, ***************************, that in fact, the extended door warranty expired 2/2022 and the service team was aware of this when I checked in for my appointment. When I tried discuss this bait and switch, he was very rude. He agreed that there was never a chance of the warranty covering any of my door issues, but he refused to refund the cost of the diagnostic fee which I paid.He then proceeded to hang up the phone on me. Completely unacceptable, unprofessional, and very dishonest service. I then reached out to Toyotas main customer service and explained the situation. They advised me to submit a request for reimbursement and explain the situation in writing.This was the response: **** ********************************* ** ********** **** ******** **** ******* ** ****** *** ******** ********** *** **** *** ******* ** ******* ** *** ******* *********** *** **** ** ******* ******* *** ****** *************** ** *** ********* ** *** ******* ** *** ******* ********* * **** ********* ******* ******* *** *** *** **** ******** ***** ***** ** ****** *** **** *** ** ******* ** ****** ******** ********** ** *** ****** ****** *** * ** ********** *** *******Customer response
02/02/2023
Better Business Bureau:
At this time, I have not been contacted by Prestige Automobiles, Inc. regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
09/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased used 2020 ******* Kona 3-10-22 for $25756-COD $18256 + $7500 credit for turn in of 3 year leased Elantra. This includes $175 Doc Fee for dealership to handle ********************* Title received **** with error recorded having ******* Motor Finance, *******, ** as 2nd lien holder. Numerous calls and messages to dealership. Told they were waiting on Albany amongst other things. Last message on August 8 was to "mail the ORIGINAL title back". DMV stated all I needed to handle myself was a signed statement from ******* on their letterhead saying they were NOT a lien holder. On 8-20-22, my ****************** went to the dealership to get this letter. They met with manager ******************* who was rude & totally unhelpful stating there was nothing he could do, etc. An email was sent 08-23-22 to *************************, listed as Gen Mgr/ Partner on their website, explaining and requesting this letter for the purpose of me handling this myself. To date I have had no response from him by phone, letter, or email.Initial Complaint
08/23/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On August 2nd 2021, I made a $250 down payment on a car that I was trying to purchase from this dealer. After leaving the down payment I was having some issues with my bank about optioning the proper loan amount for the car. I called prestige hyundai and inquired about what would happen IF I needed a refund and I asked for them to call me back. They said the issued a refund that day (8/2/21) and would take 10 business days. it’s Now August 20th 2021 and I have still not received my money back that was “refundable” the dealership also never called me back after numerous phone calls and messages text, voicemails and texts. The never told me the gave me a refund and sold the car, and also never called me back. So I assumed the deal was still on. So I proceeded with my bank and got a check made out for the car I was trying to purchase. They the. Told me once I arrived it had been soled weeks ago. They then tried to sell me an older and higher mileage car for more money. Which I declined.Customer response
10/03/2021
Better Business Bureau:
At this time, my complaint, ID ******** regarding Prestige Automobiles, Inc. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
****** *****
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.