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ComplaintsforBe Wise Car Wash & Oil Center
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Complaint Details
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Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 21, we spent approximately $400 to get our rear brakes and pads replaced at Be Wise auto center. Upon leaving, we immediately smelled burning rubber and heard a screeching. After about 2 weeks of driving around like this assuming they problem would settle, we brought it back and they said they didnt hear anything or smell anything but that some plate needed to be bent back and it should be fixed. We drove away and continued to have the problem. We brought it for a second opinion and they said that the left caliper was damaged and that the garage who did the brakes should fix it. When we brought it back, after waiting 3 hours, they still said nothing was wrong with the front brakes. Of course theres not we told you it was the rear!! After looking at the rear, they agreed the caliper was damaged and refused to admit fault. They said a caliper can go at anytime it doesnt mean its our fault. If the caliper was close to going then why didnt they tell us when they replaced the brakes 3 weeks ago?? To add to the problem, because we drove around on a bad caliper for 3 weeks, the brand new pads they put in were destroyed. So now the $400 spent on the new brakes was for nothing! In addition, when replacing the pads, it was noted by the new garage that all the hardware (brackets) were not changed. They reused the old hardware instead of replacing it like they should have. We have had such a terrible experience with this garage and wasted so much time with them back and forth. We would like to be reimbursed at least half of what we paid them.Customer response
09/01/2022
Better Business Bureau:
At this time, I have not been contacted by **************** & Oil Center regarding complaint ID ********.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.