Business ProfileforLake George Steamboat Company

On july 12 2023 I purchased two tickets for a dinner party cruise for 7/13/2023 as you can see in the attached receipt. The boarding time was supposed to be at 6:15pm, on the way to the boarding spot around 5:45 a storm hit the town, me and my boyfriend were unable to walk, storm was really bad, we finished all wet like if we were took a shower with clothes. We call the company to see if they can please help us to move the reservation for next day, the weather conditions were really bad and we were scared and totally wet. Person in the phone was really rude and told us we must cancel 72 hours in advance, the rain still really bad but we were able lo walk and talk with manager trying to explain her we can not stay inside the boat for two hours totally wet, we didn’t expect a refund we expect a little bit of help and understanding about our situation, was something under control. The manager was really rude, the boat still without moving but she insisted the boat is going to have the service and told us to have service totally wet. We talk with many people in the boat but no one help us, for our safety because the weather conditions and because we were not able to enjoy diner and party totally wet we decide to leave the place. They were laughing about us behind the glass looking us humiliated and frustrated. Despicable , rude and disrespectful.