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ComplaintsforWindows On The Lake
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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I booked the venue "Windows on The Lake" on 01/26/2023 for a wedding in August 26, 2023. I put down a deposit of *****, then my first payment of $3,150 (which was paid by bank Check) was sent via postal mail on February 21, 2023. Unfortunately i had to cancel my wedding on 04/25/2023. I was told to do so via email. I sent the email to ****** the sales assistant that had emailed me in the past. i followed up with a phone call to the venue and left a message and they said **** or ******** would assist me with the cancellation. I then recieved an email from ******** on 05/04/2023 regarding my second payment being due. I then informed her that i had sent an email and left a message to cancel the wedding . I was then told I would receive a call regarding the refund . No one has returned my calls. Ive called almost every day and today **** told me that no one was going to call me back because the owner isn't going to refund me and doesnt think he needs to speak with me. I would like a refund of my $3,150.Business response
06/25/2023
We at Windows on the Lake would like to explain the expenses incurred by booking your event. As you know, we reserved the rooms and times on your date especially for you.
Not only did we incur expenses in booking the event for you, we also, refused all other requests, and kept the room available for you.As per the terms on your contract you are responsible for all monies due up until the date of cancellation.
As per these terms you are responsible for 50% of your contracted amount to Windows on the Lake. but we only charged 25% so no additional monies were due.Date of cancellation by email - Sat, May 6, 2023 at 10:26 AM
Date of Event sat Aug 26, 2023the cancellation *** only 3 months 20 days away, please read the terms of the contract which is enclosed
Please contact me with any questions
Thank You
******************************Customer response
06/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The date of cancellation is incorrect. I sent an email as advised in the contract, on April 25, 2023 at 4:35pm, to ******. I then received an email regarding my next payment; from ********. In which I responded that I had sent an email to cancel. Then I received a call from **** who advised me to give ******** a call and she would take care of everything. The wedding was booked January 26, 2023 for an August 26, 2023 date. I haven't met with the Venue yet. No food choices were made, no linens were selected, No guests names nor invitations( provided by the venue ) hadn't been done yet. I cancelled before any of that. Not to mention the wedding was booked this same year. I have attached the contract as well as emails I have sent. I feel I am owed a refund. Thank you .
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Initial Complaint
10/14/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had my wedding at Windows on the Lake on August 28th 2021. When the steaks came out, they were way over cooked. Most tables that ordered the steaks sent them back. All of the staff agreed that the steaks were over cooked and Vicki even told us to talk to Anthony about getting money back for the steaks. Windows on the Lake refuses to answer emails and make it right. I would like to be reimbursed for the steaks.Customer response
10/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* **********
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.